Vishesh Beniwal
Gurgaon
Summary
To obtain an engaging position where I can utilize my skills & education and broaden my experience by working on challenging projects and contributes to the growth of company.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Accenture
Gurgaon
12.2024 - Current
- Company Overview: Nike Process - Collections Department
- Leading a team of 6 professionals and overseeing all incoming and outgoing communication related to the Nike collections process.
- Managing the responsibilities of team members to ensure smooth workflow and timely deliverables.
- Monitoring critical communication, with special responsibility for handling escalation emails received by any team member.
- Actively coordinating with internal departments to address client concerns and resolve issues efficiently.
- Administering team leave requests in alignment with process availability to maintain operational balance.
- Ensuring communication quality and adherence to company standards while promoting team productivity and performance.
- Nike Process - Collections Department
Management Trainee
Genpact
Gurgaon
01.2021 - 12.2024
- Responsible for ledger accounting to 900+ customers for US based clients.
- Handling the largest portfolio and engaged in reducing the past due balance.
- Working with team to escalate their critical accounts to management and assigning them whatever required.
- Attending inbound calls from the customers and assisting them with their query, also making outbound calls to them to expedite the payments or if the invoice is highly past due and disputed.
- Working closely with On-Shore teams also Month end activities and reports with the help of powerBi.
- Performing collection activities on overdue debt through calls and emails.
- Timely response on emails pertaining to the dispute by customers also follow up with the sales representative in terms of payment update and queries.
- Managing customer claims, disputes, refund etc.
- Managing customer day to day Ad hoc queries, instance providing invoice copies, statements and Pod etc.
- Preparing follow up reports and sending emails and payment reminders to customer on daily basis.
Senior Executive
TMF Group
Gurgaon
06.2019 - 12.2020
- Perform Order to Cash functions for EMEA & APAC based clients.
- Invoicing issue for recurring fee of settled clients as well as new client setup.
- Preparing issue tracker of the invoices for which payments are being delayed due to dispute raised by customer or internal error.
- Financial reporting - Debtors report, DSO report & Unallocated Cash report.
- Follow-up on unallocated Cash with local offices and clients.
- Sending monthly statement to the customers for their reconciliation purpose after month end.
- Ad hoc Billing requests, Dispute management for Billing related queries.
- Debt collections and reminders to concerned parties regarding their outstanding payments.
- Dashboard and Deck data preparation for transparency.
Process Developer
Genpact
Gurgaon
01.2017 - 06.2019
- Managed a portfolio of over 600+ accounts, responsible for collecting and following up on past due accounts.
- Reviewing the credit application form and performing various credit checks on the customer account.
- Assigning and revising the credit limit for new and existing customers while keeping a check on their payment history.
- Update customer information in the data system and create SOP for the Team.
- Update customers information in SAP. Create new account for customer based on credit application form.
- Communicate with customer via calls and emails and Resolve customer query on calls.
Benefits Operation Administrator
Aon Hewitt
Gurgaon
06.2014 - 12.2016
- Monitoring and processing of daily ongoing activities.
- Billing and invoicing - Invoice is created and sent to customer.
- Automated or manual pension benefit calculation.
- Eligibility Determination and tracking of participant data in our system.
- Online, self-service capabilities, including estimates and retirement through a web portal.
- Manual and automated payment processing through monthly payroll system.
- Complete Integration with payroll processing of ongoing deliverables.
- Maintain proper flow of work within the team with quality control.
Education
Master of Business Administration -
NMIMS
Pune12.2021
Bachelor of Business Administration -
CCS University
Meerut12.2013
All India Senior School Examination -
12.2009
All India Secondary Examination -
12.2006
Skills
- MS Office - Excel
- Multitasking / time management
- Communication skills / consulting with client teams
- Highradius
- SAP
- Quality control
Personal Information
Date of Birth: 02/09/91
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Assistant Manager
Accenture
12.2024 - Current
Management Trainee
Genpact
01.2021 - 12.2024
Senior Executive
TMF Group
06.2019 - 12.2020
Process Developer
Genpact
01.2017 - 06.2019
Benefits Operation Administrator
Aon Hewitt
06.2014 - 12.2016
Master of Business Administration -
NMIMS
Bachelor of Business Administration -
CCS University