Job Search Status
Open to workDesired Job Title
Senior Application Support ExecutiveSales & Marketing ExecutiveWork Type
Full TimeLocation Preference
HybridLocation: Nagpur, INPune, MHHyderabad, TG
Open to relocation: No
Open To Work
Vishesh Patankar
Functional
Nagpur,MH
Work Preference
Summary
Dynamic Senior Application Support Executive at Excellon Software Pvt. Ltd. with a proven track record in resolving technical issues and enhancing customer satisfaction. Skilled in data analysis and communication, I excel at training teams and driving performance metrics, consistently achieving organizational goals while fostering a cooperative and motivated work environment.
Overview
6
6
years of professional experience
Work History
Senior Application Support Executive
Excellon Software Pvt. Ltd.
Nagpur
11.2021 - Current
- Handling support tickets for service and product-based applications.
- Providing resolutions via mail and call to ensure customer satisfaction.
- Performing troubleshooting to resolve technical issues within defined SLAs.
- Collaborating with cross-functional teams for escalation and issue resolution.
- Training end-users on application features and functionality.
- Preparing daily/weekly reports on ticket resolution and performance metrics.
- Facilitated training sessions to enhance team skills and knowledge base.
- Created reports summarizing progress against organizational goals and objectives.
Sales & Marketing Executive
Yash Earthing Solutions
Nagpur
02.2020 - 08.2021
- Generated sales leads across India for earthing manufacturing products.
- Converted leads into confirmed sales, consistently achieving monthly targets.
- Developed marketing strategies to expand business in new regions.
- Conducted product presentations and demonstrations to prospective clients.
- Managed client relationships to ensure repeat business and customer satisfaction.
- Coordinated with the production team to ensure timely delivery of orders.
Education
Bachelor of Engineering - Mechanical Engineering
Anjuman College of Engineering & Technology
Nagpur01.2021
Diploma - Mechanical Engineering
Nagpur Polytechnic
Nagpur01.2018
SSC -
Khubchand Bajaj Public School
Nagpur01.2013
Skills
- MS-CIT
- Excel
- Cooperative and team-oriented approach
- Communication
- Customer Service
- Time Management
- Data analysis
- Research and analysis
- Documentation
- Self-motivated
- Strong communication and interpersonal skills
- Quick learner with adaptability to new environments
- Problem-solving
- Teamwork
- Multitasking
Personal Information
- Date of Birth: 03/22/97
- Gender: Male
- Nationality: Indian
Languages
- English
- Marathi
- Hindi
Accomplishments
Customer Appreciation Award 2022
Timeline
Senior Application Support Executive
Excellon Software Pvt. Ltd.
11.2021 - Current
Sales & Marketing Executive
Yash Earthing Solutions
02.2020 - 08.2021
Bachelor of Engineering - Mechanical Engineering
Anjuman College of Engineering & Technology
Diploma - Mechanical Engineering
Nagpur Polytechnic
SSC -
Khubchand Bajaj Public School