Vishnu B
Palani
Summary
Dynamic professional with extensive experience at Exide Industries Limited, excelling in dealer management and customer service. Proven track record in enhancing service quality and achieving zero pendency. Skilled in technical troubleshooting and teamwork, consistently resolving escalations swiftly and improving customer satisfaction through effective feedback collection.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
BSI - Branch Service Incharge
Working As a Branch Service Incharge in Exide Industries Limited.
Villupuram
2025.11 - Current
- Handling 4 District around 34 Dealership which is include of Exide & SF.
- Mainly Working For Zero Pendency at Dealer place & Genuine Warranty claims process at Dealer premises.
- Collecting Monthly NDC to clear Dealer Pending's
- Monitoring All Projects TAT on Daily Basis
- Allocate the Daily Calls to HUPS MSR & Industrial FSR.
- Need to respond within 30 mins if any Escalation comes.
- After Serving Collecting Customer Feedback for all Projects.
- Control the TAT to monitor Open calls on Daily Basis.
TSO - Territory Service Officer
TSO In HeroMotocorp Limited
Kochi
2023.07 - 2025.11
- Here Handling 5 district called as South Kerala which is 37 Dealers to improve the business.
- Mainly monitoring PAMC,Parts Retail,Parts Purchase & AMC business performance on daily basis.
- To Support the Dealers to improve their Service Quality & Countermeasure parts to improve their Service Quality.
- Collecting Customer Feedback to improve the service Satisfaction.
- Need to Monitor the Escalation at Top priority to Resolve it within the time line.
- Conduct Special camp activity & OJT at Dealer place to build the Dealer confidence in Business.
Senior Service Engineer
Senior Service Engineer in Advanced Construction Technologies Private Limited
Madurai
2022.01 - 2023.07
- Working As a Senior Service Engineer at ACT private limited in Madurai Region.
- To perform Schedule Maintenance, Emergency Breakdown & Abnormal issue at customer site need to attend.
- Need to monitor FTR & MTTR & CSI score and AMC at Customer place
- To Perform Electrical & Hydraulic issue at Customer place.
- To handle full Down south to improve the service Quality at customer premises.
- To attend Critical Complaint at customer place to Convence the customer for AMC projects.
Service Engineer
Santhosh Motors
Coimbatore
2018.05 - 2021.12
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks on various vehicle models and systems.
- Collaborated with team members to enhance service workflow and efficiency.
- Need to monitor FTR & MTTR & CSI on weekly basis.
- Focus AMC renewals & Initial AMC at Customer place.
Education
B.E Automobile Engineering -
SSM Institute of Engineering And Technologies
Dindigul , India 2014.06 - 2018.04
Guruvappa Higher Secondary School - Neikkarapatti
Palani, 624610Government High School,A.kalaiyampudhur
Palani, 624610Skills
- Teamwork management
- Equipment maintenance
- Customer service
- Technical troubleshooting
- Dealer Handling
- Techno commercial knowledge
- Self Motivated
Languages
Tamil
First Language
English
Beginner (A1)
A1
Malayalam
Beginner (A1)
A1
Timeline
BSI - Branch Service Incharge
Working As a Branch Service Incharge in Exide Industries Limited.
2025.11 - Current
TSO - Territory Service Officer
TSO In HeroMotocorp Limited
2023.07 - 2025.11
Senior Service Engineer
Senior Service Engineer in Advanced Construction Technologies Private Limited
2022.01 - 2023.07
Service Engineer
Santhosh Motors
2018.05 - 2021.12
B.E Automobile Engineering -
SSM Institute of Engineering And Technologies
2014.06 - 2018.04
Guruvappa Higher Secondary School - Neikkarapatti
Government High School,A.kalaiyampudhur