Summary
Overview
Work History
Education
Skills
Certification
Awards
CO-CURRICULAR ACTIVITIES
Timeline
Generic

VISHNU KALAKONDA

Hyderabad

Summary

Results-oriented Computer Science and Engineering graduate with strong analytical mindset and problem-solving skills. Seeking entry-level Quality Assurance role. Solid understanding of software development principles. Eager to contribute to delivering high-quality software products through meticulous testing and defect identification within dynamic team. Possesses foundational knowledge in various programming languages, databases, and QA tools to support effective collaboration and enhance software quality assurance processes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Technical Support Associate

Tech Mahindra
10.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.

Education

Bachelor of Technology - Computer Science and Engineering

ACE Engineering College
Hyderabad, India
07-2023

Skills

  • Operating Systems: Linux, Windows
  • Languages: SQL, Python, HTML, CSS
  • Database Management System: MySQL, Oracle
  • Tools: Service Now, Salesforce CRM, Microsoft 365, Power BI, AI tools (Formula Dog, Gammaapp, appyoodliai)
  • Concepts: Understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) concepts, test case creation, and defect reporting

Certification

  • Microsoft Excel using AI Tools Workshop, 2023-10-08
  • SALESFORCE certified Developer, 2022-07 (Demonstrates understanding of a common CRM platform, useful for testing applications built on or integrated with Salesforce).
  • CCNAv7: Introduction to Networks, 2022-07 (Indicates foundational knowledge of networking, relevant for testing network-dependent applications).
  • PCAP - Programming Essentials in Python, 2022-07 (Proficiency in Python is valuable for test automation scripting).
  • Hand on experience on Power BI tool by analyzing eCommerce data. (Ability to analyze data is beneficial for understanding test results and identifying trends).

Awards

Took a part in building the college website and managed the test data used for conducting a coding contest using HTML, CSS, MySQL, MS Excel, ACE Engineering College, Hyderabad, February 2022 - March 2022. (Highlights practical application of technical skills and attention to detail in data management).

CO-CURRICULAR ACTIVITIES

> Participated a two-day workshop on understanding of Routing and Switching Concepts in Data Communication and Networking Using Cisco Packet Tracer, held at Ace Engineering College, Hyderabad, 2022-07. 


> Published an Abstract and Literature survey on ‘A formal language translator’ in the International Journal of Scientific Research in Engineering & Management (IJSREM). (Showcases research and analytical capabilities). 


> Gave a Technical Seminar on Aircraft GPS Tracking System, held at Ace Engineering College, Hyderabad, 2022-11. 


> Presented a Talk on Machine Learning and Autonomous vehicles, held at Ace Engineering College, Hyderabad, 2021-10. 


>Participated in e-hack a cyber-security workshop conducted by Sytech Labs Private Limited, Hyderabad, 2021-10.

Timeline

Senior Technical Support Associate

Tech Mahindra
10.2023 - Current

Bachelor of Technology - Computer Science and Engineering

ACE Engineering College

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