Vishnu Menon

CourtClick is a legal-tech platform with 30,000+ users. I lead product execution across key modules including onboarding, dashboard, case imports, payments, and subscriptions.

• Identified friction in the onboarding flow through user feedback and drop-off analysis, and led a redesign of user type selection and OTP logic, improving activation rates by ~15–18%
• Defined the integration approach for public court data (eCourts and High Court APIs), working with backend engineers to build a reusable case import pipeline
• Prioritized and shipped new features in two-week sprints by managing backlog grooming, sprint planning, UAT cycles, and stakeholder demos
• Added in-app walkthroughs and alerts to guide new users during onboarding, which helped improve early engagement and reduce confusion. Tracked usage and interactions using PostHog and Firebase
• Partnered with founders and QA to plan phased rollouts, prepare demo content, and align support resources for smoother internal GTM and adoption

• Led QA for BluOS Controller App across Android, iOS, Windows, and macOS; executed functional, UI, and regression testing for major releases.
• Logged detailed bug reports in Jira and Zendesk based on user escalations and test cycles, including diagnostics and reproduction steps.
• Delivered L2 technical support for streaming, sync, and connectivity issues — serving as the bridge between users and engineering.
• Analyzed issue patterns using Google Analytics and system logs to inform product improvements.
• Maintained SOPs and internal test plans to streamline firmware rollouts and feature deployments.

• Resolved a high volume of customer issues related to streaming, device setup, firmware updates, and app navigation across iOS, Android, Windows, and macOS platforms.
• Acted as the first point of contact for users, demonstrating strong product knowledge and empathy in handling complex queries with minimal escalation.
• Identified recurring user pain points and flagged them to internal teams, contributing to prioritization of bug fixes and feature improvements.
• Authored and maintained detailed troubleshooting guides, SOPs, and canned responses to improve team efficiency and customer self-service.
• Provided feedback during internal product briefings and app version rollouts, helping surface real-world usage scenarios and usability concerns.