Vishnu Menon
Palakkad
Summary
Knowing customer greviances and deep diving into the complaint and giving a full resolution regarding the banking their mortgage information. Expertiesed in complaint resolution and playing a key role in Customer resolution in Cognizant Mortgage Solutions. Adept at navigating complex risk and compliance landscapes, I leveraged my expertise at Guidehouse to enhance control testing and loan processing efficiency. Spearheading a team of 10, I significantly mitigated risks, ensuring adherence to federal and state laws. My proficiency in Microsoft Excel and exceptional client relations skills underscore my ability to deliver quality results and drive team performance.
Overview
2026
2026
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Associate
Cognizant Mortgage Services
02.2025 - Current
- Developed letter templates to address and resolve customer problems.
- Resolved customer issues by thoroughly investigating queries.
- Facilitated problem-solving for new team members' questions.
- Facilitated floor operations with active support.
- Supported efforts to advance project quality.
- Engaged consistently in activities designed to boost employee involvement.
- Presented innovative business opportunities to leadership.
- Promoted active AI integration to boost project outcomes.
- Led cross-functional teams to streamline operational processes, enhancing efficiency and reducing turnaround times.
PROCESS ASSOCIATE – Control Testing (1st Line of Defense)
Guidehouse
12.2021 - 02.2025
- Experience in Risk & Control Self-Assessments, processes files based on various Risk Assessment Units
- Process knowledge on creating/writing test plans and test procedures
- Helps client in identifying the control gaps, risk factors and to mitigating the risk
- Understanding of Control Design Adequacy and testing the design of the control
- Testing files based on Inherent Risk Rating, Key/Non Key Controls, Control Frequency and Control Nature and understanding the operating effectiveness of the control
- Currently working as the Senior First Point of Contact for Control Testing project in Guidehouse India
- Managing a team of 10 FTE’s – Creating an overall performance chart, MIS, allocating tasks, and overseeing daily team reports
JUNIOR PROCESS ASSOCIATE
Guidehouse
- Expertise in regulatory compliance with all applicable federal, state laws by carrying out reviews and thorough file evaluations for accuracy and completeness
- Identifying defects, inaccurate data, and documentation errors in trailing documents to address and ensure delivery of quality loan files for FHA, HUD, Veteran Affairs, and U.S
- Government-backed loans
- Provided subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
- Managed a team for preparation of documentation and extraction of data for a project as per client requirement
Education
MBA - Marketing
Nehru College of Management
CoimbatoreBachelor of Commerce - Management
Model College of Commerece
MumbaiClass XII - Commerce
Model College of Commerece
MumbaiSkills
Risk and Compliance, Complaince resolution, Control testing, Ms Excel, Ms Word, Salesforce handling
Certification
Certified Mortgage Compliance Professional – Mortgage Bankers Association
Accomplishments
Iam a Certified Mortgage Professional from Mortgage Bankers Addociation
Timeline
Senior Associate
Cognizant Mortgage Services
02.2025 - Current
PROCESS ASSOCIATE – Control Testing (1st Line of Defense)
Guidehouse
12.2021 - 02.2025
JUNIOR PROCESS ASSOCIATE
Guidehouse
MBA - Marketing
Nehru College of Management
Bachelor of Commerce - Management
Model College of Commerece
Class XII - Commerce
Model College of Commerece