Vishnu Pariyar
Jaipur
Summary
Experienced BPO sales and training professional with over 2.5 years of experience in the North American market. Currently serving as a process trainer at COT SHA LLC, responsible for onboarding, coaching, and performance improvement. Proven ability to exceed sales targets, streamline onboarding, and create engaging digital content. Fluent in English hindi and Nepali.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Process Trainer & Customer Sales Executive
COT SHA LLC
Jaipur
03.2023 - Current
- Started
- as a Customer Sales Executive handling outbound B2C sales for North American clients.
- Promoted to process trainer after 18 months; led onboarding and coaching for new hires.
- Developed training materials, call scripts, and evaluation checklists.
- Balanced training and sales responsibilities while meeting monthly revenue KPIs.
- Conducted call audits and one-on-one coaching to improve performance and quality.
Social Media Content Creator
Instagram
Jaipur
08.2019 - Current
- Produced engaging short-form videos with over 8 million total reach.
- Built a consistent content strategy to grow followers and engagement.
- Gained practical knowledge in digital trends, analytics, and personal branding.
- Dance,singing,voice-over, short vlogs, trends
Customer Support Representative
Teleperformance
Jaipur
03.2022 - 10.2022
- Handled customer service calls and chats, addressing a wide range of queries.
- Maintained high customer satisfaction scores through fast and effective support.
- Adhered to KPIs including first call resolution, call handling time, and customer satisfaction.
Education
Bachelor of Business Administration -
Poornima University
Jaipur, RajasthanHigh School Certificate -
St. Anselm Morning star School
Jaipur, Rajasthan 03.2011 - 03.2021
Skills
- BPO Sales (North America)
- Customer Training & Onboarding
- CRM Software (eg, Salesforce, HubSpot)
- Social Media Strategy
- Objection Handling
- Team Collaboration
- Performance Analysis
- Social media Trends
Websites
Languages
- English, Fluent
- Nepali, Fluent
- Hindi, Fluent
Languages
English
Beginner
A1
Timeline
Process Trainer & Customer Sales Executive
COT SHA LLC
03.2023 - Current
Customer Support Representative
Teleperformance
03.2022 - 10.2022
Social Media Content Creator
Instagram
08.2019 - Current
High School Certificate -
St. Anselm Morning star School
03.2011 - 03.2021
Bachelor of Business Administration -
Poornima University