VISHNU P P
CALICUT
Summary
Experienced Customer Experience Executive skilled in building strong relationships and understanding customer needs. Proven ability to guide clients towards the best solutions, Enursing high levels of satisfaction. Focused on delivering exceptional service and continuously improving customer interactions to create positive and lasting experiences.
Overview
5
5
years of professional experience
Work History
Customer Experience Executive
MY G INDIA PVT LTD ( MSI COMMUNICATION)
02.2020 - Current
- Built customer confidence by actively listening to concerns and giving resolutions.
- Maintain records: Keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions
- Resolve issues: Handle customer issues and complaints, and provide solutions
- Stay up to date: Stay up to date on technology trends related
to the product or service
Guide customers on how to use the product or service
Education
Diploma in Software & Hardware Engineering - Diploma in Software & Hardware Engineering
RTI COLLEGE OF ENGINEERING
CALICUT, India06.2019
Skills
- Complaint Handling
- Customer Feedback Analysis
- Brand representation
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Relationship Building
- Goal Setting and Achievement
- Sales Targeting
Languages
English
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Beginner (A1)
Timeline
Customer Experience Executive
MY G INDIA PVT LTD ( MSI COMMUNICATION)
02.2020 - Current
Diploma in Software & Hardware Engineering - Diploma in Software & Hardware Engineering
RTI COLLEGE OF ENGINEERING
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