Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
VISHNU THULASEEEDHARAN

VISHNU THULASEEEDHARAN

NBFC
THIRUVANTHAPURAM,KL

Work Preference

Important To Me

Company Culture

Summary

Results-driven Senior Customer Service Executive with a focus on complaint handling, team training, and process improvement. Committed to enhancing customer satisfaction through strategic issue resolution and proactive communication.

Overview

1
1
Language
4
4
years of professional experience

Work History

SENIOR CUSTOMER SERVICE EXECUTIVE

MUTHOOTH FINCORP LTD
08.2022 - Current
  • Led team to enhance customer satisfaction through effective issue resolution and proactive communication.
  • Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
  • Analyzed customer feedback data to identify trends, driving strategic adjustments in service delivery.
  • Trained and mentored new representatives, improving onboarding efficiency and service quality.

Education

B.COM - B.COM

GOVT COLLEGE NEDUMANGAD
THIRUVANTHAPURAM
04.2001 -

Skills

Issue resolution

Staff development

Call center experience

Customer complaint resolution

Customer support

Data analysis

Telephone support

Task management

Timeline

SENIOR CUSTOMER SERVICE EXECUTIVE

MUTHOOTH FINCORP LTD
08.2022 - Current

B.COM - B.COM

GOVT COLLEGE NEDUMANGAD
04.2001 -
VISHNU THULASEEEDHARANNBFC