Summary
Overview
Work History
Education
Skills
Certification
Timeline
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VISHNU T B

VISHNU T B

IT Support Specialist
Bengaluru

Summary

7 + years Experience in System Administration, Technical Support and Troubleshooting Server/Client.

currently working in Amazon development center - Bengaluru

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Amazon
Bangalore
03.2020 - Current
  • 3 years and 10 months experience in AMAZON as a IT Support Engineer, Handling and troubleshooting multi-domain (Linux, MAC, Network and windows
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted with updating technical support best practices for use by team.
  • Installed, configured and maintained computer systems and network connections
  • Experience in remote support and Infrastructure Operation.
  • Resolving the tickets and requests with perfect Service Level Agreement.
  • Managing and Guiding team as a leader
  • Configured hardware and granted system permissions to new employees
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience

IT Operations Engineer

APAR People World
Bangalore
09.2019 - 02.2020
  • Performed preventative maintenance to keep tools and equipment functional.
  • Provided primary customer support to internal and external customers
  • Managed over 50 customer calls per day
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Customer Support Engineer

Aegis LTD
Bangalore
02.2019 - 08.2019
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Explained complex technology-related issues in understandable terms to customers.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Customer Engineer

HCL Services LTD
Chennai
06.2013 - 02.2016
  • Experience in Windows system Administration, Technical Support/Troubleshooting Server and Client with HCL
  • Configuration and Managing of Active Directory Administration & DHCP and Backup Server
  • Managing and providing Support for Users.
  • User management/ server maintenance/ server administration etc
  • To provide server hardware and administrator level support
  • Strong knowledge in Server Hardware and Server Management in different vendor
  • Manage and resolve problems assigned by help desk or operations.
  • Strong Knowledge Server and Network hardware troubleshooting

Education

Bachelor of Computer Application - Computer Application

Alagappa University Distance Education
Tamilnadu
01.2016 - 07.2017

Diploma in Electronics Engineering - Electronics Engineering

Government Polytechnic College
Kerala
07.2010 - 01.2013

Higher Secondary Education +2 - Physics, Chemistry , Maths , Civil Construction

Higher Secondary Education
Kerala
03.2008 - 03.2010

High School Diploma -

Govt THS Shoranur
Kerala
01.2005 - 01.2008

Skills

Windows 10

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Certification

AWS Certified Cloud Practitioner

Timeline

AWS Certified Cloud Practitioner

09-2023

IT Support Engineer

Amazon
03.2020 - Current

IT Operations Engineer

APAR People World
09.2019 - 02.2020

Customer Support Engineer

Aegis LTD
02.2019 - 08.2019

Bachelor of Computer Application - Computer Application

Alagappa University Distance Education
01.2016 - 07.2017

Customer Engineer

HCL Services LTD
06.2013 - 02.2016

Diploma in Electronics Engineering - Electronics Engineering

Government Polytechnic College
07.2010 - 01.2013

Higher Secondary Education +2 - Physics, Chemistry , Maths , Civil Construction

Higher Secondary Education
03.2008 - 03.2010

High School Diploma -

Govt THS Shoranur
01.2005 - 01.2008

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