VISHNU T B
IT Support Specialist
Bengaluru
Summary
7 + years Experience in System Administration, Technical Support and Troubleshooting Server/Client.
currently working in Amazon development center - Bengaluru
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Amazon
Bangalore
03.2020 - Current
- 3 years and 10 months experience in AMAZON as a IT Support Engineer, Handling and troubleshooting multi-domain (Linux, MAC, Network and windows
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Installed, configured and maintained computer systems and network connections
- Experience in remote support and Infrastructure Operation.
- Resolving the tickets and requests with perfect Service Level Agreement.
- Managing and Guiding team as a leader
- Configured hardware and granted system permissions to new employees
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
IT Operations Engineer
APAR People World
Bangalore
09.2019 - 02.2020
- Performed preventative maintenance to keep tools and equipment functional.
- Provided primary customer support to internal and external customers
- Managed over 50 customer calls per day
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Customer Support Engineer
Aegis LTD
Bangalore
02.2019 - 08.2019
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered incoming support inquiries via chat, phone and email.
- Explained complex technology-related issues in understandable terms to customers.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Customer Engineer
HCL Services LTD
Chennai
06.2013 - 02.2016
- Experience in Windows system Administration, Technical Support/Troubleshooting Server and Client with HCL
- Configuration and Managing of Active Directory Administration & DHCP and Backup Server
- Managing and providing Support for Users.
- User management/ server maintenance/ server administration etc
- To provide server hardware and administrator level support
- Strong knowledge in Server Hardware and Server Management in different vendor
- Manage and resolve problems assigned by help desk or operations.
- Strong Knowledge Server and Network hardware troubleshooting
Education
Bachelor of Computer Application - Computer Application
Alagappa University Distance Education
Tamilnadu 01.2016 - 07.2017
Diploma in Electronics Engineering - Electronics Engineering
Government Polytechnic College
Kerala 07.2010 - 01.2013
Higher Secondary Education +2 - Physics, Chemistry , Maths , Civil Construction
Higher Secondary Education
Kerala 03.2008 - 03.2010
High School Diploma -
Govt THS Shoranur
Kerala 01.2005 - 01.2008
Skills
Windows 10
Mac systems
Desktop support
TCP/IP
Network diagnostics
Microsoft Office Specialist (MOS) Expert
Customer service expert
Issue troubleshooting
Microsoft Outlook
Technical Support
Application support
Cloud services
Certification
AWS Certified Cloud Practitioner
Timeline
AWS Certified Cloud Practitioner
09-2023
IT Support Engineer
Amazon
03.2020 - Current
IT Operations Engineer
APAR People World
09.2019 - 02.2020
Customer Support Engineer
Aegis LTD
02.2019 - 08.2019
Bachelor of Computer Application - Computer Application
Alagappa University Distance Education
01.2016 - 07.2017
Customer Engineer
HCL Services LTD
06.2013 - 02.2016
Diploma in Electronics Engineering - Electronics Engineering
Government Polytechnic College
07.2010 - 01.2013
Higher Secondary Education +2 - Physics, Chemistry , Maths , Civil Construction
Higher Secondary Education
03.2008 - 03.2010
High School Diploma -
Govt THS Shoranur
01.2005 - 01.2008