Vishwajit Kadam

About Me.

Experienced Salesforce professional with a strong background in development and technical support, currently working as a Technical Support Engineer. I bring over 4.8 years of hands-on experience solving complex, high-impact cases across Salesforce’s core platforms, including Sales Cloud and Agentforce. Known for my ability to troubleshoot critical issues, collaborate cross-functionally, and guide customers toward successful, long-term solutions.

With a passion for customer success and continuous learning, I’ve built deep expertise in areas like Agentforce and EDI, while also mentoring new team members and contributing to internal enablement. I’m now seeking to grow into a more strategic, customer-facing role, where I can further support adoption, success, and impact at scale.

Professional Experience.

• Provide advanced technical support for Salesforce customers, specializing in complex cases across Sales Cloud, Agentforce, and EDI.
• I have successfully resolved over 350 high-complexity cases, with a CSAT of 4.76, reflecting my commitment to excellence and customer satisfaction.
• Serve as an expert for Agentforce, helping customers adopt and troubleshoot advanced use cases, and ensuring smooth platform usage.
• Manage sensitive cases involving partners and customers, often in multi-cloud or integrated environments, ensuring timely and strategic resolution.
• Collaborate with Product and Engineering teams to escalate bugs, influence product improvements, and advocate for customer needs.
• Create and contribute to internal knowledge articles, tools, and enablement sessions, improving case resolution efficiency across the team.
• Mentor new hires and junior engineers, sharing best practices, and guiding them through complex troubleshooting processes.
• Regularly contribute to internal discussions and cross-functional initiatives aimed at improving customer experience and support strategy.

Key Responsibilities.

• Provide expert-level support for Agentforce, Sales Cloud, and EDI use cases, ensuring accurate diagnosis and timely resolution.
• Guide customers through platform adoption, configuration, and troubleshooting, aligning solutions with their business objectives.
• Collaborate cross-functionally with Product, Engineering, and Success teams to address customer pain points, escalate bugs, and deliver product feedback.
• Handle partner and customer escalations professionally, ensuring high satisfaction and minimal disruption to business operations.
• Document known issues and solutions by contributing to internal knowledge articles and enablement materials for broader team use.

Skills.

• Apex
• Triggers
• Asynchronous Apex.
• Salesforce Apex.
• SOQL
• Process Builder
• Workflow Rules.
• Approval Processes.
• Debugging
• Salesforce Platform.
• Salesforce Sales Cloud.
• Salesforce AppExchange.
• Agentforce Agent Support.
• Agent Recruitment.
• AI Agents.
• Einstein AI.
• REST/SOAP API Integration.
• Salesforce AppExchange Solutions.
• Third-Party Integrations via API.
• Omni-Channel
• Developer Console.

Education Background.

Bachelor of Engineering, Savitribai Phule Pune University, 2020.

Declaration

I hereby declare that the above-written particulars are true to the best of my knowledge and belief.

About Me

Salesforce developer with around 3 years of experience developing and integrating dashboards, data reports, and software applications. Skilled at optimizing processes, coding, and executing complex projects on time to provide value to clients, and achieve transformational growth.

Salesforce Developer/Administrator:

Experienced in APEX Controllers and Extensions, Apex Sharing, Static Resources, Triggers, Debug Logs, Developer Console, etc. Created user roles and profiles, permission sets, and security control. I have worked on asynchronous Apex to handle the large numbers of records. Proficient in Salesforce Administration, Profiles, User Roles, Page Layouts, Record Type, Org-Wide Default Sharing Model, Workflows, Salesforce Community, Approval Process, Reports, and Dashboards. Expertise in maintaining the functional areas of data management, accounts, contacts, opportunities, leads, campaigns, quotes, activities, dashboards, and reports insights in REST API. Experience in data loading through Data Loader and Salesforce Data Import Wizard.

Salesforce Tools:

Apex Data Loader.

Workbench

Visual Studio.

REST API

Key Responsibilities:

Worked on the Sales Cloud Platform. Developed Apex Code, Apex Trigger, Apex Class, and test classes.

Responsibilities:

Designed the custom objects, custom tabs, created relationships, validated customized accounts, contacts, leads, and opportunity Lightning components with controllers, events, and LDS.

Salesforce Apex, controllers, with sharing, without sharing. Implementation of Apex, batch classes, schedulable classes, and Async Jobs.

Used SOQL and SOSL with consideration for Governor Limits for data manipulation.

Created an approval process and defined lookup and master-detail relationships on the objects.

I worked on process builders.

Written Test Methods for Salesforce.

Written triggers according to business cases.

Used Batch Apex functionality and performed Scheduled Apex functionality.