Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vishwash KUMAR

Chat Process Associate
Gurgaon

Summary

Experienced 14 MONTHS with over [Number] years of experience in chat Process . Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Chat process associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Chat Process Associate

Starmaker India Private Limited
Gurgaon
11.2021 - 04.2022
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled 300 - 350 chats per day in IM chat to address customer inquiries and concerns about app
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved operations through consistent hard work and dedication.
  • Carried out day-to-day duties accurately and efficiently.

Content Moderater

Bigo India Service Private Limited
Gurgaon
07.2019 - 04.2021


  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed team communications and information for meetings.
  • Prepared variety of different written communications, reports and documents.
  • Protect the user from illegal content like nudity, sexual abuse terrorism child pornography gambling. Moderating content is not always easy and sometimes it can be challenging to maintain a high accuracy

Content Moderater

Elcamino Software Private Limited
Gurgaon
06.2019 - 07.2019
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • My responsibility was user-generated content submitted to an online platform. The content moderator’s job is to make sure that items are placed in the right category,

Chat Process Accociate

Omni Globe International
Gurgaon
10.2017 - 06.2018
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Monitored company inventory to keep stock levels and databases updated.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Provide chat support to customer in CRM for a American based company AT$T

Education

B.tech - Mechanical Engineering

Netaji Subhash Institute of Techonology
Samastipur
07.2012 - 08.2016

12th Board - Science Stream

Holy Mission Sr.sec School
Muzaffarpur
08.2009 - 05.2011

Skills

Quality Control Processes

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Interests

Watching movies listening music

Timeline

Chat Process Associate

Starmaker India Private Limited
11.2021 - 04.2022

Content Moderater

Bigo India Service Private Limited
07.2019 - 04.2021

Content Moderater

Elcamino Software Private Limited
06.2019 - 07.2019

Chat Process Accociate

Omni Globe International
10.2017 - 06.2018

B.tech - Mechanical Engineering

Netaji Subhash Institute of Techonology
07.2012 - 08.2016

12th Board - Science Stream

Holy Mission Sr.sec School
08.2009 - 05.2011
Vishwash KUMARChat Process Associate