Vishwendra Kumar
New Delhi
Summary
Results-driven global benefits operations professional with expertise in stakeholder engagement, data-driven decision-making, and project management. Experienced in overseeing complex multi-country operations, streamlining workflows, and delivering compliant, high-quality solutions that drive operational excellence and organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mercer Consulting
Noida
2025.12 - Current
- Lead end-to-end global benefits administration and renewal operations for multinational clients across 90+ countries, ensuring SLA adherence, accuracy, and regulatory compliance.
- Manage and mentor a team of five analysts; allocate workload, monitor KPIs, and drive performance to ensure timely delivery of renewals, and client reporting.
- Act as the primary escalation point for clients and internal stakeholders; lead governance calls with Client Service Managers (CSMs) and Client Managers (CMs) to provide strategic renewal updates.
- Oversee global health and risk insurance renewals, ensuring financial data accuracy and seamless integration within the Benefits Management (BM) platform.
- Drive operational governance through weekly and monthly performance reviews, tracking pending items, risk indicators, and turnaround timelines.
- Design and maintain Power BI dashboards to provide leadership visibility into renewal status, productivity metrics, and backlog management.
- Lead new hire onboarding and structured training programmes, ensuring capability development within defined timelines.
- Facilitate internal team meetings to communicate process updates, compliance changes, and strategic priorities.
- Review and validate Renewal Trackers and annual Stewardship Reports, ensuring high-quality client deliverables, and actionable cost optimization insights.
Senior Lead Analyst
Mercer Consulting
Noida
2022.09 - 2025.12
- Managed end-to-end global benefits administration for multiple international clients in collaboration with internal stakeholders and global brokers.
- Executed renewals of health and risk insurance policies across 90+ countries, ensuring timely completion and data accuracy within the Benefits Management platform.
- Coordinated directly with international brokers to drive policy renewals, and ensure accurate premium and commission reconciliation.
- Led weekly renewal update discussions with Client Service Managers (CSMs), Client Managers (CMs), and other stakeholders to provide status tracking and resolve operational challenges.
- Developed bi-weekly and monthly Renewal Tracker reports to provide transparency on renewal timelines, outstanding items, and actions required.
- Compiled annual Stewardship Reports comparing year-on-year policy performance, identifying premium trends, utilization patterns, and cost-saving opportunities.
- Applied knowledge of global benefit plan design, benchmarking standards, and market trends to support strategic client recommendations.
Benefits Operations Delivery Analyst
Wipro
Noida
2018.07 - 2022.09
- End-to-end employee benefit management and administration – 401(k), pension, and retirement.
- Estimated retirement compensation for employees based on their benefit commencement date.
- Crafted detailed retirement paperwork, including comprehensive compensation calculations using standardized formulas.
- Provided support for employee queries concerning their information on the HR portal (HRIS).
- Managed payroll processing for retired employees, ensuring on-time disbursement on a semi-monthly and monthly basis.
- Ensure compliance with relevant laws and regulations in relation to benefits and taxation.
- Performed manual calculations of arrears, retro pay, and applicable interest for delayed payments arising from exceptional cases.
- Conducted internal audits and peer reviews across all processes to maintain compliance, accuracy, and process integrity.
Process Associate (Carlsberg)
Genpact
Noida
2016.03 - 2018.06
- Managed updates to wholesale prices, discounts, and net prices of products for UK wholesalers and traders in SAP
- Processed credits and debit notes on customer invoices to rectify billing errors
- Issued backdated credits to customers for overcharged products (SKUs) and ensured accurate account adjustments
- Conducted internal audits and report reviews to ensure data quality and adherence to policies
- Produced various Excel reports for sales representatives and clients detailing pricing and volume purchased
Education
Master of Business Administration - Finance
Amity University
Noida05.2017
Bachelor of Commerce -
Dyal Singh College, Delhi University
New Delhi05.2014
Skills
- Client relationship management
- Coaching and mentoring
- Conflict resolution
- Data visualization
- Data analysis
- Time management
- Team collaboration
- Workload management
- Project management
- Benefits administration
- Reporting and documenting
Tools
- SAP
- MS Office
- Power BI
- Total benefits administration (TBA)
- Benefits management (BM+)
Certification
- Compensation & Benefits, and Human Resources
- Payroll Administration
- Power BI
Languages
- English, professional proficiency
- Hindi, professional proficiency
Timeline
Assistant Manager
Mercer Consulting
2025.12 - Current
Senior Lead Analyst
Mercer Consulting
2022.09 - 2025.12
Benefits Operations Delivery Analyst
Wipro
2018.07 - 2022.09
Process Associate (Carlsberg)
Genpact
2016.03 - 2018.06
Master of Business Administration - Finance
Amity University
Bachelor of Commerce -
Dyal Singh College, Delhi University