Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VITTAL NAG B S

Bengaluru

Summary

Experienced professional with 20 years of expertise in driving operational excellence across Sales Operations, Business Operations, Financial Management, Human Resource Management, and Recruitment. Skilled at streamlining processes, optimizing performance metrics, and ensuring compliance with business standards. Recognized for meticulous attention to detail, strategic problem-solving, and managing complex operational frameworks with precision and efficiency. Highly organized, results-oriented, and dedicated to fostering sustainable business growth through data-driven decision-making and cross-functional collaboration.

Overview

21
21
years of professional experience

Work History

Business Program Manager

IBM Company
04.2022 - Current
  • Delivered measurable results in cost savings, efficiency gains, or risk mitigation efforts as part of an Operations Program Manager role.
  • Championed change management efforts during organizational restructuring, providing guidance for staff adaptation to new roles and processes.
  • Maintained compliance with relevant regulations while staying abreast of any changes affecting the organization''s operations environment.
  • Directed resource planning efforts, aligning personnel capabilities with project requirements for optimal outcomes.

Time Sheet Tool Manager

IBM India Pvt Ltd
03.2014 - 03.2022
  • Managed the BMS application setup, overseeing a revenue management system supporting ~$700M per quarter.
  • Provided operational support and user guidance for BMS-related queries from account managers and finance teams.
  • Led application deployments for new IBM acquisitions, ensuring seamless integration and compliance.
  • Conducted independent audits and labor claims testing as part of business control requirements.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Business Advisor

IBM India Pvt Ltd
03.2012 - 04.2014
  • Supported Europe Sales Leadership and Worldwide Sales Operations in standardizing reporting frameworks.
  • Analyzed growth initiatives, tracked revenue/signings performance, and maintained deal lists and roadmaps.
  • Provided business analysis and decision support, leveraging reporting systems for sales execution.
  • Increased client satisfaction by providing tailored business advice and strategies for growth.
  • Collaborated with cross-functional teams to implement successful change management initiatives within client organizations.

Sector Operation Analyst

IBM India Pvt Ltd
03.2009 - 02.2012
  • Developed an early-warning dashboard to predict project risks, enhancing performance tracking and utilization. It improved over index as part of the target utilization.
  • Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
  • Developed comprehensive reporting tools to enhance visibility into key business metrics for stakeholders.

Resource Deployment Manager

IBM India Pvt Ltd
03.2006 - 02.2009
  • The Resource and Capacity Management organization is responsible for effective deployment of its practitioners, practitioner data management, and bench and utilization management
  • Anticipate the needs of the principles and project managers on assigning resources with appropriate capabilities and required skills to be an effective contributor to a specific project
  • Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.

Human Resource Analyst

IBM India Pvt Ltd
11.2004 - 02.2006
  • The Human Resource Executive will be responsible for coordinating interviews, make Offer to prospective candidates, Handle Queries and Follow-up until they are Onboarded into IBM
  • Resolving candidates queries related to salary, date of joining, Location and other related queries

Education

BBA -

Bangalore University
Bengaluru, KA
05.2003

Skills

  • Collaborative team oversight
  • Skilled in optimizing processes
  • Effective problem solving
  • Process efficiency enhancement
  • Strong MS Office expertise
  • Skilled in utilizing query management systems
  • Proficient in Tableau dashboards
  • Python data analysis

Languages

Kannada Excellent
English Excellent

Timeline

Business Program Manager

IBM Company
04.2022 - Current

Time Sheet Tool Manager

IBM India Pvt Ltd
03.2014 - 03.2022

Business Advisor

IBM India Pvt Ltd
03.2012 - 04.2014

Sector Operation Analyst

IBM India Pvt Ltd
03.2009 - 02.2012

Resource Deployment Manager

IBM India Pvt Ltd
03.2006 - 02.2009

Human Resource Analyst

IBM India Pvt Ltd
11.2004 - 02.2006

BBA -

Bangalore University

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