MS Office
Vivek C P
Business Analyst
Bengaluru,Karnataka
Summary
Experienced IT Business Analyst with entire 9+ years of professional experience, boosting digital transactions to 71% through Mobile Banking, UPI & Internet Banking channels for India's third largest PSU Bank. Launched 120+ services in both Mobile Banking & Internet Banking channels coordinating with diverse business stakeholders and enhanced Mobile Banking Customer base by 139% and Internet Banking Customer base by 72% respectively over a period of 18 months. Seeking to use project management and analytic skills at a new Organization.
Overview
9
9
years of professional experience
6
6
Certificates
3
3
Languages
Work History
IT Business Analyst (Designation: Asst. Manager)
Canara Bank
Bengaluru, Karnataka
08.2017 - Current
- Designed Omni channel version of Internet Banking, which addressed implementing features in only one platform thereby saving Bank minimum of Rs. 5 crores annually.
- Awarded Finnoviti 2021Best Project for tight integration of insurance and government scheme products within Mobile & Internet Banking channels.
- Incorporated various core banking functionalities into Mobile Banking app which pioneered in controlling Customer footfall in Branches by 25%.
- Automated manual driven document activities utilizing tools which in turn saved staffs productive time by 60%.
- Established and mentored specific UAT team for testing all newly implemented online features. Improved quality of channels by 20% with minimal defects.
Business Test Analyst, UAT Lead (Designation: Consultant)
Capgemini India Pvt. Ltd
Bengaluru, Karnataka
01.2015 - 07.2017
- Coached 5-member testing team and coordinated with business partners towards successful launch of IVR based application for ANZ Bank.
- Mastered product knowledge after visiting ANZ Bank in Australia and instructed offshore team with functional training.
- Performed optimization of test processes and formulated regression suites employing automation testing tool Cyara which trimmed down testing efforts by 70%.
- Spearheaded test planning, estimation, requirement analysis, coordinated between tech team, business team and test team at offshore.
- Moderated defect ageing to lesser number by resolving 80% open defects before deadline.
- Rewarded Top rating with excellent band and got promoted to Consultant in 2017.
Automation Tester (Designation: Software Engineer)
Capgemini India Pvt. Ltd
Pune, Maharashtra
07.2012 - 12.2014
- Converted all manual test cases of IVR application of Capital One Bank to QTP automation scripts thereby reducing testing efforts by 80%.
- Facilitated as Team Lead of 5 members for developing new and updating existing excel macros documents as per project requirements.
- Participated in BRD analysis and ensured 100% test case writing for all test scenarios in QC for Vision Plus application.
- Administered lodging all defects in HP ALM tool and managed to close open defects in co-ordination with developer team within 2 days.
- Achieved highest Customer Satisfaction Index of 5 for two consecutive years.
Education
B Tech - Electronics & Communication
College of Engineering, CUSAT University
Thalassery, Kerala Oct 20060 - 04.2010
Plus Two - Bio-Maths
St. Joseph's.H.S.S, Kerala State Board
Thalassery, Kerala 06.2004 - 03.2006
Skills
Business Analysis
Websites
Accomplishments
- Attained top performance rating of 95+ out of 100 in last 3 years
- Delegated with Star Award in Capgemini 2013
- Appraised top rating with Double Promotion in Capgemini 2013
Certification
‘Digital Transformation in Banking' training from NIBM, Pune
Software
MS Visio
Power BI
JIRA
HP ALM
HP UFT
POSTMAN
Bugzilla
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
‘Digital Transformation in Banking' training from NIBM, Pune
11-2021
‘Blockchain tech in Bank' training from NIBM, Pune
07-2021
IIBF Digital Banking Certification
09-2020
‘DevOps' training from IDRBT, Hyderabad
02-2020
IIBF IT Security Certification
09-2019
IT Business Analyst (Designation: Asst. Manager)
Canara Bank
08.2017 - Current
Business Test Analyst, UAT Lead (Designation: Consultant)
Capgemini India Pvt. Ltd
01.2015 - 07.2017
ISTQB Foundation Level Certification
07-2012
Automation Tester (Designation: Software Engineer)
Capgemini India Pvt. Ltd
07.2012 - 12.2014
Plus Two - Bio-Maths
St. Joseph's.H.S.S, Kerala State Board
06.2004 - 03.2006
B Tech - Electronics & Communication
College of Engineering, CUSAT University
Oct 20060 - 04.2010
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