Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Vivek Devarkonda

Secunderabad

Summary

Results-driven professional with over a year of experience at Synchrony Financial in handling financial processes, client documentation, and dispute resolution. Certified in Anti-Money Laundering (AML) and SQL, with expertise in KYC concepts. Strong multitasking, problem-solving, and communication skills. Seeking a KYC Analyst role to apply regulatory knowledge and client management expertise in a fast-paced, compliance-focused environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Representative

Synchrony Financial
Hyderabad
09.2022 - Current
  • Managed customer queries and estate recovery processes, ensuring adherence to internal compliance policies.
  • Hands-on experience with FDR, Workstation, and Lowes Link systems for client documentation and transaction analysis.
  • Trained in fraud dispute management through SAM's Club World Disputes, ensuring accurate resolution of disputed transactions.
  • Successfully handled multiple processes, including WDISP and Media, while achieving a 100% quality score consistently.
  • Prioritized customer queries for quick resolution, maintaining strong relationships with clients, and ensuring customer satisfaction.

Education

Bachelor of Commerce -

Vivekananda Government Degree College
Hyderabad, India
09-2022

Secondary School in Commerce -

Kendriya Vidyalaya AFS Hakimpet
Hyderabad
06-2019

Skills

  • AML/KYC Compliance: Knowledge of AML, KYC, and CDD processes, with experience in client documentation and transaction analysis
  • Tools & Platforms: Proficient in FDR, Workstation, LowesLink, and MS Office Suite (Excel, Word, PowerPoint)
  • Problem Solving: Strong analytical and decision-making abilities to identify and mitigate compliance risks
  • Communication & Collaboration: Excellent communication skills with experience in cross-functional team collaboration

Certification

  • Anti-Money Laundering Concepts -AML, KYC, and Compliance – Udemy
  • SQL for Data Analysis – LinkedIn Learning
  • Excel for Data Analysis - LinkedIn Learning

Accomplishments

  • Star Performer of month - June (2024)
  • Secured 1st place in Intra-college Cricket Competition (2022).
  • Represented Hyderabad in National-level Boxing Competitions (2017, 2018).
  • 1st position in regional-level Social Science exhibition (2016).
  • Active participant in organizing college events.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2

Timeline

Senior Representative

Synchrony Financial
09.2022 - Current

Bachelor of Commerce -

Vivekananda Government Degree College

Secondary School in Commerce -

Kendriya Vidyalaya AFS Hakimpet

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Vivek Devarkonda