Vivek Goel
Bengaluru
Summary
Strategic and growth-focused senior business leader with 16+ years of experience driving P&L ownership, enterprise sales, GTM strategy, delivery excellence, and market expansion across India, the Middle East, and APAC.. Proven record of scaling revenue centers, leading multi-region operations, and delivering large-scale AI, RPA, ICR/OCR, ML, and Intelligent Automation programs for global enterprises.
Expert in building offshore delivery centers, optimizing operating models, and driving cross-functional execution across sales, pre-sales, consulting, customer success, and delivery. Recognized for transforming underdeveloped markets into high-growth hubs, strengthening partner ecosystems, and aligning technology solutions with high-impact business outcomes. Experienced in SaaS commercial models (Opex/Capex), enterprise transformation, and CXO-level stakeholder engagement.
Overview
15
15
years of professional experience
Work History
Head of India and Growth Markets (SVP)
WonderBotz
Bengaluru
02.2024 - Current
- Led end-to-end ownership of sales, pre-sales, customer success, and delivery orchestration across India, Middle East, and APAC, achieving consistent revenue and margin growth with P&L responsibility.
- Spearheaded market expansion initiatives, positioning WonderBotz as a premier automation partner for enterprise clients in emerging markets.
- Drove revenue growth through strategic partnerships and enterprise adoption of automation, RPA, AI, ML, and GenAI solutions.
- Advised global leadership on GTM strategies, refined commercial models, and strengthened long-term client relationships.
- Built high-performing cross-functional teams that emphasized operational rigor and customer-centric execution.
- Orchestrated delivery excellence for large-scale digital transformation programs, ensuring predictable outcomes and enhanced client satisfaction.
- Implemented advanced delivery frameworks and governance models to improve service quality and operational efficiency.
- Championed innovation-led growth by identifying new market opportunities and optimizing deal cycles.
Country Head
WonderBotz
01.2021 - 02.2024
- Achieved full P&L ownership for India business, driving revenue growth and sustainable profitability.
- Established and scaled India delivery center to ensure predictable, high-quality client outcomes.
- Led end-to-end GTM execution, enhancing brand presence through market positioning and regional campaigns.
- Directed business transformation programs to implement scalable processes that improved operational efficiency.
- Built leadership teams through structured development programs, fostering a high-performance culture.
- Aligned cross-functional teams with strategic objectives for cohesive execution across all functions.
- Cultivated strategic relationships with key clients and partners to enhance market influence.
- Streamlined operations by adopting best practices and improving delivery governance across regions.
Senior Consultant - Intelligent Automations
Avanade
Singapore
09.2018 - 01.2021
- Orchestrated consulting engagements to establish RPA, Intelligent Automation, and Power Platform Centers of Excellence.
- Acted as primary solution architect for enterprise automation programs, shaping technical strategies and platform roadmaps.
- Identified new automation opportunities, generating approximately $1.5 million in revenue through innovative solutions.
- Spearheaded CI/CD DevOps pipeline implementation for Intelligent Automation, enhancing deployment speed and compliance.
- Conceptualized employee-led automation framework, increasing citizen developer adoption and accelerating CoE scaling.
- Supported pre-sales cycles with discovery workshops, technical assessments, and solution presentations.
- Strengthened delivery practices by creating reusable assets and playbooks from client implementations.
- Provided accurate forecasting and opportunity analysis to support data-driven decision-making.
RPA Lead
GE
Bangalore
02.2017 - 08.2018
- Directed RPA initiatives across GE South East Asia, driving cost optimization and process efficiency for Healthcare, HR, Finance, and Global Operations functions.
- Designed and delivered complex automation solutions using UiPath, significantly improving process accuracy, cycle time, and project completion efficiency.
- Led feasibility assessments, effort estimations, and end-to-end design/code reviews to ensure robust, scalable, and secure automation deployments.
- Championed reusability by standardizing and promoting shared components, reducing development time and enhancing long-term maintainability.
- Acted as a key problem solver—mediating and resolving conflicts between development and RTS teams to maintain seamless operations and project continuity.
- Trained and mentored internal teams on UiPath and RPA best practices, enabling faster adoption and building internal automation capability.
- Managed a geographically distributed team across multiple countries, effectively navigating cultural, linguistic, and time-zone differences to drive cohesive delivery.
- Conducted regular stakeholder checkpoints to ensure transparent communication, risk mitigation, and timely project execution aligned to business goals.
Application Development Lead- RPA
Accenture
Bengaluru
09.2015 - 02.2017
- Led a 25-member cross-functional team to design and deliver automation solutions using Blue Prism, UiPath, and Automation Anywhere, improving operational efficiency across multiple business units.
- Conducted technical training sessions for internal teams on Blue Prism, UiPath, generic billing systems, Ericsson BSCS, and Mediation platforms, strengthening organizational automation capability.
- Assessed automation opportunities across SAP, billing systems, and CRM applications (Siebel/OBRM, BSCS) and architected end-to-end solutions based on business requirements.
- Prepared comprehensive TDDs, HLDs, and LLDs to support structured design and seamless implementation of automation projects.
- Applied PMP methodologies to ensure disciplined project execution, risk management, and alignment with client expectations.
- Designed and implemented both on-premise and cloud-based RPA architectures, ensuring scalability, security, and alignment with enterprise standards.
- Led the creation of business use cases, solution proposals, and RFP/RFI responses for Robotic Process Automation opportunities, contributing to pipeline growth and successful deal closures.
Senior Solution Integrator
Ericsson India Global Services Private Limited
Bangalore
12.2010 - 09.2015
- Engineered automation techniques using EMM/CRS to prevent outages, improve workflow efficiency, and enhance network stability.
- Performed Charging System Node upgrades to strengthen platform performance, reliability, and processing capacity.
- Executed complex network activities including load balancing, large-scale subscriber migrations, and Geo-Red implementations across multi-site environments.
- Ensured continuous service availability by managing and maintaining IN nodes operating on SS7, SIGTRAN, CIP/IP, and INAP protocols.
- Resolved customer issues within stringent SLAs, ensuring high satisfaction and uninterrupted service delivery.
- Coordinated directly with customers to support seamless operation and troubleshooting of Intelligent Network (IN) nodes.
- Optimized Ericsson Multi Mediation workflows through advanced configurations, business logic development, and data-processing enhancements.
- Implemented Veritas cluster configurations to achieve high availability and optimal load balancing for Ericsson Multi Mediation systems.
Education
Post Graduate Diploma in Management - Finance and Financial Management Services
MIT Pune
Pune04.2023
Bachelor of Technology (B.Tech.) - Electronics and Telecommunication Engineering
Biju Patnaik University of Technology
Odisha01.2009
Skills
- Growth strategy and P&L ownership
- GTM leadership in enterprise sales
- AI-driven digital transformation (ML, RPA)
- Consulting for value engineering
- Scaling delivery centers effectively
- Leadership across functions
- Commercial SaaS models (Opex/Capex)
- Development of partner ecosystems
- Market entry in APAC and Middle East regions
- Governance programs with stakeholder engagement
- Excellence in operations with cost optimization strategies
- Strategic talent management for organizational growth
Timeline
Head of India and Growth Markets (SVP)
WonderBotz
02.2024 - Current
Country Head
WonderBotz
01.2021 - 02.2024
Senior Consultant - Intelligent Automations
Avanade
09.2018 - 01.2021
RPA Lead
GE
02.2017 - 08.2018
Application Development Lead- RPA
Accenture
09.2015 - 02.2017
Senior Solution Integrator
Ericsson India Global Services Private Limited
12.2010 - 09.2015
Post Graduate Diploma in Management - Finance and Financial Management Services
MIT Pune
Bachelor of Technology (B.Tech.) - Electronics and Telecommunication Engineering
Biju Patnaik University of Technology
Things that make me different
- Blend of business and technical leadership: equally strong in GTM strategy, P&L management, and hands-on architecture—rare combination that bridges C-suite expectations with engineering execution
- Proven market builder: has repeatedly established and scaled revenue centers from scratch, including taking India operations from $0 to $8M in four years
- Enterprise transformation specialist known for turning underdeveloped markets, teams, and CoEs into high-performing, scalable business units delivering predictable outcomes
- Deep automation expertise: 16+ years spanning RPA, AI, ML, Power Platform, telecom systems, and enterprise architecture, offering a uniquely broad and adaptable technology foundation
- Trusted advisor and people-first leader: builds high-performance teams, strengthens global relationships, and is consistently viewed by leadership and clients as the “go-to” person for solving complex challenges
Other Achievements
- Tradeflock 40 under 40
- Recognition from IIAM for bringing AI to alternative dispute resolution
- Distinguished speaker and panelist in the industry for multiple events
- Founded a Brew and Bite brand named 'Gyan Do' with a focus on retail outlets, with a proprietary tea formula
Languages
- Hindi, Native or Bilingual
- German, Elementary
- English, Native or Bilingual
- Oriya, Native or Bilingual
- French, Elementary
Key Achievements
- Architected a 15x scale-up of delivery capability, expanding the organization from 20 to 300+ specialists in under two years and establishing a world-class execution ecosystem.
- Converted India into a strategic revenue hub serving India, Middle East, and APAC, unlocking new growth corridors and accelerating global market penetration.
- Propelled organic revenue to $8M annually within three years, reinforcing business resilience and strengthening multi-year P&L performance.
- Enhanced enterprise brand authority across key industries, elevating market trust and enabling higher-value, consultative engagements.
- Negotiated and secured a $40M, 5-year strategic partnership with UiPath, creating long-term revenue visibility and solidifying the firm’s position within the global automation ecosystem.
Things that make me different
- Blend of business and technical leadership: equally strong in GTM strategy, P&L management, and hands-on architecture—rare combination that bridges C-suite expectations with engineering execution
- Proven market builder: has repeatedly established and scaled revenue centers from scratch, including taking India operations from $0 to $8M in four years
- Enterprise transformation specialist known for turning underdeveloped markets, teams, and CoEs into high-performing, scalable business units delivering predictable outcomes
- Deep automation expertise: 16+ years spanning RPA, AI, ML, Power Platform, telecom systems, and enterprise architecture, offering a uniquely broad and adaptable technology foundation
- Trusted advisor and people-first leader: builds high-performance teams, strengthens global relationships, and is consistently viewed by leadership and clients as the “go-to” person for solving complex challenges
Other Achievements
- Tradeflock 40 under 40
- Recognition from IIAM for bringing AI to alternative dispute resolution
- Distinguished speaker and panelist in the industry for multiple events
Entrepreneurial Journey
- Founder at Rpatools.com
- Founder @Gyan Do: powering conversations
Prior Experience
Deputy Manager at Reliance Communications from November 2009 to December 2010
- Managed production servers running INgenius and CVPN platforms, ensuring high availability and optimal system performance
- Oversaw server operations for Reliance I-Call on SIP, maintaining service reliability, and addressing issues proactively
- Delivered Level 2 and Level 3 maintenance support for wireline prepaid services, achieving minimal downtime and consistent service continuity
- Provided technical support for calling card and VPN services operating on SS7/SIP protocols, enhancing overall network stability and user experience
Assistant Manager at Embest Info Solutions from June 2009 to November 2009
- Spearheaded lead generation initiatives to enhance student recruitment efforts
- Cross-sold courses to students, increasing enrollment, and revenue streams
- Established partnerships with educational institutions to maximize revenue opportunities