Vivek Misra

19+ years of demonstrated career in leading Large Global IT Infra services and Cloud Infra projects in varied domains of BFSI, Telecom, PetChem, Manufacturing & Healthcare Encompassing Service Delivery & Excellence for Cloud Services along with On Premise, Data Center & Network Operations. Managing ITIL Governance Modules: Incident, Change, Problem, Capacity & Asset Management. Leader in Solutioning, transformation and transition of new business and scope. Client Focus: Liaison with Executive level stakeholder for a technology portfolio of 8 enterprise customer accounts spread globally; End to end governance in a cross cultural onsite-offsite operating model. Contribute to New scope RFP build, MSA and Contract or SOW definition, having experience in ironing out caveats and defining KRAs and SLA agreement Thought Leadership engagement with Senior Leadership at strategic level, Drive Monthly/quarterly/semi-annual reviews for KPIs/ SLAs, Benchmarking at CXO- Level management for Business impacting Change Requests for Cloud Migration, transformation, BAU Operations Strategy Focus: Formulated global strategy and implementation, governance control, automation, augmentation, integration, unification and transformation. Defined and delivered vision on budgetary plans and Revenue Growth for Practice (CoE). Successfully established and directed CoE for IT Engagement models transforming critical technology supported business practice. Governance Focus: Successfully defined architecture and services to qualify internal and client audits for Hi5, GDPR, HIPAA, SOC2, ISO 20000, ISO 27001 Lead Escalation Governance with Vendors and Customer Leadership Deliver value addition activities (CIP and SIP) and implement strategies to improve productivity and Customer Experience Conduct regular in-depth service and process audits using Lean/Six Sigma process. Employee retention, motivation, and training. Focus on grooming resources across levels within select timelines Cost and Operational Efficiency Focus: Budgeting & P&L Responsibility; architected solutions to increase operational efficiency via reengineering, tools adoption, integration, and transformation. Reduce IT costs via Automation ideas, decreased TAT for solutions, deployment, and system readiness and upheld system uptime Design and implement frameworks for Reducing Complexity, performance optimization, scalability, security, reusability for delivery excellence and customer delight Establish Framework for seamless Vendor Management including but not limited to KPI/ SLA Governance, Licensing, fulfillment and procurement Vendor Management : Lead vendor relationship management, contract negotiations, software licensing, and IT procurement activities. People Focus: 15 yrs. of technical people management experience. Hired, trained, coached, and managed cross domain solution experts and architects

• USA, 06/30/26
• Australia, 05/31/25
• UK, 06/30/25

• Cambridge English Business Higher
• Harvard - Exercising Leadership
• PMP
• Togaf 9.2 EA
• Prince 2 Practitioner Certified
• ITIL V3.0 Foundation
• Azure Fundamentals AZ 900
• AWS Cloud Practitioner
• OCI Cloud Practitioner