Vivek Rajak
Senior Manager|Senior Business Analyst
Mumbai,MH
Summary
Experienced Business Analyst with 10+ years of expertise in translating business needs into technical solutions. Skilled in requirements gathering, stakeholder engagement, process optimization, and data analysis. Adept at working with Policy Administration Systems (PAS), insurance claims workflows, and legal platforms to streamline operations and enhance decision-making. Proven ability to drive strategic initiatives and deliver value across complex business environments.
Overview
10
10
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Manager
Reliance General Insurance
12.2023 - Current
- Overseeing Insurance Operations: Currently managing crop insurance claims and endorsements through the Policy Administration System (PAS), overseeing the Justicia legal system for HCS and motor claims, and handling cattle insurance claims, motor claims, crop underwriting systems, as well as travel PAS and endorsements.
- Enhancing Justicia (Legal System) Integration: Coordinating with legal teams to integrate and streamline the Justicia system within the insurance workflow. Facilitating the resolution of legal matters, improving system efficiency, and ensuring accurate documentation and compliance with legal standards.
- Managing Motor Claims System: Leading the development and implementation of the motor claims management system. Overseeing claims adjudication, ensuring timely resolution, and improving system functionalities to enhance customer service.
- Performing Business Analysis: Conducting business analysis to identify opportunities for process improvements and operational enhancements. Analyzing data trends, customer feedback, and market conditions to inform strategic decisions and optimize insurance offerings.
- Facilitating Cross-Functional Collaboration: Collaborating with various departments, including underwriting, legal, and IT teams, to ensure seamless integration of insurance processes and systems. Leading cross-functional projects, managing stakeholder expectations, and driving initiatives to improve overall business performance.
Manager
Protean e-Governance Pvt. Ltd.
11.2022 - 12.2022
- Led cross-functional teams to implement e-governance solutions, enhancing operational efficiency and user engagement across departments.
- Analyzed project performance metrics to refine processes, driving continuous improvement in project outcomes and stakeholder satisfaction.
- Developed strategic project plans to streamline service delivery processes, resulting in improved customer satisfaction and reduced turnaround times.
- Managed the execution of digital transformation initiatives, optimizing workflows and increasing data accuracy within governance frameworks.
- Requirements Gathering and Process Improvement: Collaborated with stakeholders to gather business requirements and translate them into functional specifications. Led initiatives to optimize business processes, resulting in enhanced operational efficiency and improved project outcomes through data-driven recommendations.
- Team Leadership: Successfully managed a team of over 10 individuals at Protean e-Governance, fostering collaboration and driving performance to achieve organizational goals.
- Streamlined Quality Engineering Processes: Managed software testing by implementing continuous and efficient end-to-end quality engineering functions through advanced quality processes, tools, and methodologies.
- Developed and Executed Test Plans: Developed test scripts and cases, executed functional and regression tests, and tracked defects. Conducted defect validation, RCA, and performed smoke tests to ensure robust validation of regression scenarios.
- Conducted Extensive Testing Across Platforms: Performed manual, functional, and API testing using tools like Postman and SOAP UI. Executed back-end data testing with SQL queries and handled JSON and XML-related queries to ensure test coverage.
- Collaborated with Stakeholders: Fostered strong partnerships with upstream and downstream teams, including development, testing, and user groups. Ensured alignment and consistency in reducing software quality risks throughout the STLC.
Senior Software Testing Engineer
Epam Anywhere
03.2022 - 10.2022
- Led Technical Collaboration and Innovation: Fostered strong partnerships with upstream and downstream teams, including development, testing, and user groups, to maintain alignment and reduce software quality risks throughout the STLC.
- Collaborated with cross-functional teams to gather and analyze business requirements, facilitating effective communication between stakeholders and developers.
- Conducted data analysis to identify trends, enhancing decision-making processes across various business units.
- Managed BRD documentation and software testing to establish a streamlined, end-to-end quality engineering function
- Implemented Agile methodologies and continuous integration practices, enhancing team productivity and reducing time-to-market for software releases.
- Mentored junior testers on best practices in software testing, fostering a culture of quality and continuous improvement within the team.
Education
BE - EC
M.I.E.T Gondia RTM Nagpur University
01.2009
Skills
Business Analytics
undefinedCertification
Awarded Best Performer by RGI in 2018 for exceptional performance and contributions.
KEY STRENGTHS
- Business Analytics Expertise: Proficient in leveraging data to drive strategic decision-making and enhance business performance. Skilled in analyzing complex datasets to identify trends, generate actionable insights, and support data-driven strategies. Expertise in utilizing advanced analytics tools and methodologies to optimize business processes, forecast trends, and improve overall organizational efficiency.
- Requirements Analysis and Documentation: Expert in gathering, analyzing, and documenting business requirements to ensure clear understanding and alignment between stakeholders and development teams. Proficient in creating detailed requirements specifications, user stories, and functional documentation to guide project development and ensure successful implementation of solutions.
- Test Management Expertise: Skillful in overseeing end-to-end software testing functions, implementing quality processes, and optimizing testing methodologies. Ability to manage and coordinate test activities, from functional and regression testing to defect validation and root cause analysis.
- Quality Assurance Mastery: Expertise in designing and executing comprehensive test plans, test strategies, and test cases for both manual and automated testing. Proficiency in utilizing diverse tools and methodologies ensures accurate and efficient testing across web services, client/server applications, and various platforms.
- Agile Project Management: Skilled in applying agile methodologies to software testing projects, including test plan preparation, execution, and iterative feedback. Experience in adapting test strategies to accommodate frequent requirement changes and ensuring alignment with development teams to manage risks and maintain high-quality deliverables.
- Effective Team Collaboration: Strong verbal and written communication skills, with a proven ability to collaborate effectively with diverse teams, including business analysts, product owners, development teams, and subject matter experts, fostering a cohesive work environment.
PAST EMPLOYMENT HISTORY
- Harjaji Computers as Lead QA (03/2019 - 02/2022)
- Pinnacle Infotech Ltd. as Software Tester (04/2017 - 03/2019)
- Omnitech InfoSolutions as Software Tester (10/2015 - 03/2017)
- Aforeserve.com Pvt. Ltd. as Project Engineer (12/2013 - 12/2015)
- HCL Infosystems Pvt. Ltd. as OJT (03/2010 - 06/2011)
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Seasonal DB Implementation completing with accuracy and efficiency.
- Achieved Automation of payment in crop insurance.
Work Availability
monday
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morning
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Timeline
Senior Manager
Reliance General Insurance
12.2023 - Current
Manager
Protean e-Governance Pvt. Ltd.
11.2022 - 12.2022
Senior Software Testing Engineer
Epam Anywhere
03.2022 - 10.2022
BE - EC
M.I.E.T Gondia RTM Nagpur University