Vivek Singh

AT&T IDP Fluid Migration OSS Transformation

• Defined and drove product vision, roadmap and milestones for OSS API modernization
• Led end-to-end requirement discovery with OSS product owners, operations teams, system architects and downstream system stakeholders
• Arranged and analyzed API product requirement documents
• Partnered with Enterprise Architects and Middleware teams to define API design standards
• Owned and prioritized API product backlog and defined capabilities, Epics, and created User Stories in Jira
• Implemented Qfinity IVR recording services, Chatbot and Agent-Assisted contact center channels
• Partnered with QA and integration teams to define test coverage for new and modified API services
• Contributed to enterprise API governance frameworks

Verizon Communications - Site Reliability Engineering (SRE)

• Led requirements gathering and elicitation for ACSS and Retail mPOS contact center channels
• Owned and prioritized product backlog of ACSS and Retail mPOS flows
• Participated in backlog grooming and refinement, sprint planning, daily standups, sprint reviews & customer demos
• Collaborated with SRE architects and monitoring teams to translate business journeys into synthetic test scenarios and monitoring scripts
• Designed and developed MS Power BI interactive data analytics dashboard
• Collaborated cross-functionally with application, DevOps, SRE, and operations teams

AT&T Regulatory (RAE) Transformation

Led regulatory requirement gathering and elicitation activities with Key customer stakeholders of AT&T

• Performed capability analysis for ServiceNow / RCP aPaaS platforms
• Created BRD, FSD, RTM and regulatory rule specification documents
• Created regulatory workflows using MS Visio
• Created product backlog and led backlog grooming and refinement, sprint planning, cross-functional team coordination
• Designed and developed MS Power BI interactive data analytics dashboard
• Created Product backlog and user Stories in Jira
• Organized sprint demo, Wireframes and Mockups demos with customers
• Developed UAT Test cases and performed UAT and regression testing

Business Analyst & Product Owner- Marketplace and P2P SaaS Product ( SCM domain)

• Handled SaaS product development for Xeeva Marketplace and Procure-to-Pay (P2P) solution
• Lead requirement gathering & elicitation activities with internal and key customer stakeholders
• Created end-to-end process flows for various P2P processes and modules using BPMN Modeler - MS Visio
• Led PI Planning, Sprint planning and creating User Stories in Jira
• Led Product Categorization up to four levels for direct & indirect, MRO & Non-MRO automotive and OEM products
• Led RFX (RFI/RFQ/RFP) Process for upstream procurement
• Developed strong partnerships with internal stakeholders
• Developed business intelligence dashboard using MS Power BI

Business Analyst - B2B Marketplace (SCM Domain)

• Led business analysis and Agile delivery for a Cloud-Based B2B Supply Chain & Freight Marketplace platform
• Gathered and translated logistics and transportation requirements into BRD/SRS/FSD artifacts

Category Management and Business Alliances

• Managed E-Commerce category development and business alliances for a cloud-based marketplace
• Led vendor sourcing, publisher partnerships, and contract negotiations

BMVG Category Manager

• Led Category Management for BMVG products at Flipkart
• Oversaw demand forecasting, O2C inventory planning, procurement, vendor & contract management

Assistant Manager - TC & SME-A Key Account Manager

• Managed Key Accounts and enterprise sales for Tata Teleservices Voice & Data solutions
• Drove new channel development and partner management

Relationship Manager - Wealth and Portfolio Management

• Managed wealth and portfolio management services for high net-worth clients
• Advised on direct equity, mutual funds, and structured investment products