Vivek Sitre
Akola
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Manager
Startek Pvt. Ltd.
04.2019 - 11.2024
- Managed product cataloguing, pricing, and inventory for sellers
- Boosted seller visibility by 20% and coordinated with other teams
- Created advertising campaigns and promotional activities to enhance seller visibility
- Resolved technical and logistic issues, ensuring SLA compliance
- Analysed market trends and competitor pricing to improve seller profitability
- Prepared and presented weekly performance reports to sellers
Key Account Manager
Startek Pvt. Ltd. Kolkata
04.2019 - 11.2024
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Built and maintained strong client relationships to drive business growth.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Customer Support Executive
Amazon India Pune
03.2017 - 04.2019
- Handled high call volumes to assist customers with delivery and product inquiries
- Resolved account-related issues and login problems for customers
- Actively participated in team-building activities and trained new joiners
- Received the 'Master Blaster Award' for exemplary customer support during 2018's peak season
- Resolved 95% of tickets within SLA
Data Validation Specialist
Loft BPO
06.2015 - 01.2017
- Validated customer data using online platforms like Facebook and other resources
- Contacted customers to resolve discrepancies in their data
- Ensured the accuracy of customer information through systematic checks
Counsellor
Chester Educational and Coaching Institute
04.2010 - 02.2015
- Guided students enrolling in English language development courses
- Conducted presentations at schools and colleges to promote programs
- Assisted in managing admissions and building relationships with educational institutions
Education
B.Com -
Amravati University
04.2004
H.S.C -
Amravati Board
02.2000
S.S.C -
Amravati Board
03.1996
Skills
- Data Validation and Processing
- Customer Relationship Management
- Product Cataloguing and Advertising
- Inventory Management and Pricing Strategies
- Customer service
Hobbies and Interests
- Playing musical instruments, particularly Tabla.
- Performed at various events and cultural functions in Pune.
Timeline
Key Account Manager
Startek Pvt. Ltd. Kolkata
04.2019 - 11.2024
Account Manager
Startek Pvt. Ltd.
04.2019 - 11.2024
Customer Support Executive
Amazon India Pune
03.2017 - 04.2019
Data Validation Specialist
Loft BPO
06.2015 - 01.2017
Counsellor
Chester Educational and Coaching Institute
04.2010 - 02.2015
H.S.C -
Amravati Board
S.S.C -
Amravati Board
B.Com -
Amravati University
Similar Profiles
Reshma ShaguftaReshma Shagufta
Team Leader at Startek Pvt LtdTeam Leader at Startek Pvt Ltd
AMAN PANDEYAMAN PANDEY
Sales Executive at BIBA APPARELS PVT LTDSales Executive at BIBA APPARELS PVT LTD
EV VenkateshEV Venkatesh
Team Lead Training & Quality at Aegis / Startek customer support services Pvt limitedTeam Lead Training & Quality at Aegis / Startek customer support services Pvt limited
Dr. Nandan TayadeDr. Nandan Tayade
Research Associate at Centre of Excellence on Digital Technologies for Smart & Precision Agriculture, MPKV.Research Associate at Centre of Excellence on Digital Technologies for Smart & Precision Agriculture, MPKV.
MILIND PETEMILIND PETE
Medical Pharmacist at Shrikrushna Medical and CosmeticsMedical Pharmacist at Shrikrushna Medical and Cosmetics