Vivek Srivastava

I am a hardworking and ambitious person, who always believe in learning something in every aspects of life as to lead further. I am ready to take the responsibilities so as to get a chance to prove myself. My strength lies in my hard work, team work & Will to win attitude. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.

Performed technical support, including escalation of problems and incident identification with subsequent resolution. Supervised and performed the installation of new IT network equipment, system software. Made use of Helpdesk systems to make work-load prioritization, to update calls. Performing troubleshooting on assigned ticket and resolve the problem within SLA. Documented and maintained supply of all required inventory. Raising Sev1 & Sending Communication to all Employee & partner in case of Maintenance of Server, Switches, Data base, application and other devices Creation of Multi-Factor Authentication Working on Service Request, Incident, and Task on Service Now Ticketing Tools To create id, profile using Windows Active Directory. Coordination with vendor with different level. File server setup, Print Server Setup, WSUS Deployment. Deploying Policy as per user or Customer Requirement. Installing and troubleshooting operating system – Win XP/Win 7/Win8/ Win 2003 Server/Win 2008 Server & Windows Server 2012. Provide Support in Resolving Networks Problem and troubleshooting of VPN Connectivity issues. Remote support different locations (Greater Noida, Bangalore, Gurgaon) as a service desk India, successful participate in company audits, proactively engaging in BCP plan rollouts, VDI support, Asset management, Vendor management, laptop distribution. Additionally, New NOC Network implementation support, more than 350+ users online support etc.

Coforge Ltd. (Ernst NIIT), Analyst –IT OPS, Greater Noida, 11/16/15, Present

VMWARE Installation & Troubleshooting. Installing & troubleshooting in Esxi Server. Creating & maintaining new VM machine in Esxi Servers. Creating VM machine in Hyper-V technology.

• Self-Motivation & Endorsed with Leadership Quality.
• Decision Making & Risk Taking Attitude.
• Highly Religious.
• Confident & Dedicated, Ready to Learn Quickly.
• Enjoy working in a Team.

• Dev-ops support engineer.
• VMware support engineer.

• Passport Number: L9449018
• Father's Name: Late Mr. Ram Babu Srivastava
• Date of Birth: 10/17/85
• Gender: Male
• Nationality: Indian
• Marital Status: Married

Listening Music, Traveling, Meeting & Interacting People.

I hereby confirm that the particular submitted by me in this Resume is true to my knowledge and belief. If at any time it is found that any information given in this resume is Incorrect/False my Candidature/Appointment is liable to be Cancelled/Terminated.