CPQ (Configure, Price, Quote)
Devaiah KS
Business operations analyst
Bengaluru
Summary
Experienced Business Operations Analyst specializing in order management. Focuses on improving efficiency and customer satisfaction by analyzing order data, refining processes, and optimizing teamwork and communication channels. Committed to continuous improvement through strategic planning and attention to detail.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Business Ops Analyst - Global Partner Revenue Ops
Oracle India Private Limited
08.2022 - Current
- Working closely with partners and VADs to understand their needs, provide pricing guidance, and address any queries or issues during offline quoting.
- Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.
- Engaged in collaborative project to co-sell Microsoft Azure products, leveraging synergies between our offerings to deliver comprehensive solutions to clients.
- Assisting throughout entire process of Cloud quoting and order booking, ensuring comprehensive support from beginning to end.
- Track quoting metrics like turnaround time and win rates, offering regular reports and insights to aid management decisions.
- Facilitated cross-functional collaboration, streamlining operations for increased efficiency across departments.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Reduced late payments by proactively reaching out to clients before deadlines.
Global Partner Program & Experience Analyst
Oracle India Pvt. Ltd.
10.2020 - 08.2022
- End to end process management of Oracle SaaS Demo Instance.
- Streamlined support processes for improved efficiency and customer experience.
- Negotiated contract terms during renewals process, securing favorable conditions for both parties involved.
- Conducted thorough account reviews to identify upselling and cross-selling opportunities, contributing to revenue growth.
- Participated in regular sales meetings to discuss progress, challenges, and best practices within renewals team.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
Associate Center Manager
Cure Fit Healthcare Pvt. Ltd.
07.2019 - 09.2020
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to center.
- Coordinated events and promotions at center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with all relevant regulations, maintaining safe and secure environment for staff members and clients alike.
Education
Bachelor of Commerce -
Vidyaashram First Grade College
Mysore, India 06.2013 - 05.2016
Skills
Business adaptability
undefinedSoftware
Oracle Cloud Services
Micrsoft Partner Center (MPC)
Deal Approval Center (DAS)
MS office tools
Confluence (Team workspace)
Timeline
Business Ops Analyst - Global Partner Revenue Ops
Oracle India Private Limited
08.2022 - Current
Global Partner Program & Experience Analyst
Oracle India Pvt. Ltd.
10.2020 - 08.2022
Associate Center Manager
Cure Fit Healthcare Pvt. Ltd.
07.2019 - 09.2020
Bachelor of Commerce -
Vidyaashram First Grade College
06.2013 - 05.2016
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