Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Vivek Tiwari

Noida,DL

Summary

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Manager

EClerx Services Ltd.
09.2021 - Current
  • Enhanced performance by automating process workflows via WalkMe in Microsoft D365 applications.
  • Managed and developing end to end WalkMe solutions for HPEFS.
  • Experience in building WalkME solutions for Microsoft D365, Customer engagements, Odessa, support portal.
  • My role includes collaborating with cross-functional teams to gather requirements, developing and implementing WalkMe solutions, and provide ongoing support to ensure optimal user experience and adoptions.
  • I was responsible for designing, building, and testing WalkMe solutions.

IT Manager

Poonawalla Hosuing Ltd.
09.2020 - 09.2021
  • Facilitated seamless transitions of IT systems during merger, implemented loan management system and helped in facilitating training to 5000 users.
  • Managed vendor relationships for end to end software delivery, and ensuring quality services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Supported implementation of Loan management system software applications to enable centralized management of tasks.
  • Oversaw development and implementation of improvements to support operations.

IT Assistant Manager

RattanIndia Pvt. Ltd.
04.2018 - 09.2020
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to business vision.
  • Enhanced system efficiency with routine maintenance and troubleshooting tasks.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Increased overall productivity by developing rule based engine to support in Credit decision making.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Delivered comprehensive training to business users on using new systems and applications effectively.
  • Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
  • Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
  • Collaborated with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.

Education

Master of Technology - Software Engineering

Bits Pilani
Oniline
06.2023

Post Graduate Diploma in Management - Information Technology

Fore School of Management
New Delhi
04.2018

Bachelor of Technology, India - Engineering

Delhi Technological University
Delhi
06.2015

Skills

  • Project Requirements
  • Report Generation
  • Quality Service
  • Process Optimization
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Adaptability
  • Process Automation
  • Data Analysis
  • Agile Methodologies
  • Change Management

Accomplishments

  • Achieve efficiency by introducing automation for tasks in Microsoft D365.
  • Achieved continuous result by completing implementations with accuracy and efficiency.

Certification

Certified Microsoft Power Automate RPA Developer (PL 500),

Python and Statistics for Financial Analysis, Coursera

Python for Data Science, IIT Madras Passed CFA Level 1, Dec 2018

Additional Information

Have participated and successfully completed training programs organized by eClerx

  • "Low-Code Process Automation Program" by University of Toronto Rotman School of Management, Executive Programs
  • "RPA & Intelligant Automation" program by University of Toronto Rotman School of Management, Executive Programs

Languages

English
Advanced (C1)

Timeline

Process Manager

EClerx Services Ltd.
09.2021 - Current

IT Manager

Poonawalla Hosuing Ltd.
09.2020 - 09.2021

IT Assistant Manager

RattanIndia Pvt. Ltd.
04.2018 - 09.2020

Master of Technology - Software Engineering

Bits Pilani

Post Graduate Diploma in Management - Information Technology

Fore School of Management

Bachelor of Technology, India - Engineering

Delhi Technological University

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Vivek Tiwari