Vivek Tripathi
Ghaziabad
Summary
Results-driven professional with extensive experience in financial services, reconciliation, and customer correspondence. Currently working with Barclays as an Analyst in the USA Correspondence team. Skilled in Defined Contribution pension plan reconciliation, client servicing, dispute resolution, and process improvement. Strong background across banking, consulting
Overview
16
16
years of professional experience
Work History
Business Analyst
Barclays
Noida
03.2020 - Current
- Handling correspondence requests for U.S. customers, ensuring accurate processing of data.
- Managing requests such as name changes, payment adjustments, fraud/dispute cases, and address updates.
- Ensuring compliance with Barclays' policies and maintaining high standards of service quality.
- Collaborating with internal teams to resolve escalations and improve customer experience.
Associate
Fareportal
Gurgaon
07.2019 - 03.2020
- Assisted customers with airline ticket bookings and modifications.
- Supported issue resolution while ensuring positive customer experience.
Associate
Encore capital Group
Gurgaon
05.2018 - 07.2019
- Managed customer payment collections and resolved disputes.
- Ensured compliance with company and regulatory standards.
Associate
Interglobe Technologies
Gurgaon
08.2017 - 05.2019
- Assisted passengers with baggage claims, delays, and damages.
- Delivered prompt resolutions in coordination with airport staff.
Merchandiser
PN International
Lucknow
04.2016 - 06.2017
- Follow up with clients of South East Asia & ANZ .
- Sampling of products and Order finalization , payments follow up and acting as bridge between customer and factory.
Subject Matter Expert
Mercer India consulting firm
Gurgaon
02.2010 - 04.2016
- Managed Defined Contribution (DC) pension plan reconciliations, ensuring accurate tracking of contributions, allocations, and distributions.
- Investigated and resolved complex financial discrepancies related to employee and employer contributions.
- Acted as a Subject Matter Expert, supporting team members and training new hires on reconciliation processes.
- Worked closely with clients and internal audit teams to maintain compliance and improve process accuracy.
- Contributed to process improvement initiatives, enhancing efficiency and reducing error rates in daily operations.
Education
MBA - Marketing
IISE
Lucknow06-2008
Timeline
Business Analyst
Barclays
03.2020 - Current
Associate
Fareportal
07.2019 - 03.2020
Associate
Encore capital Group
05.2018 - 07.2019
Associate
Interglobe Technologies
08.2017 - 05.2019
Merchandiser
PN International
04.2016 - 06.2017
Subject Matter Expert
Mercer India consulting firm
02.2010 - 04.2016
MBA - Marketing
IISE