Vivek Tyagi

Dynamic Subject Matter Expert at EXL Services with a proven track record in enhancing team productivity and quality assurance. Leveraging strong analytical skills and leadership qualities, I consistently meet client requirements while training new team members. Committed to excellence, I drive efficiency and maintain high standards in all deliverables. Versatile Business Operations Specialist with a background in optimizing operational processes and implementing practical business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positively impact overall business performance.

• English
• Hindi

• Top performer, 2014
• Best Q2 & Q3 performer, 2015
• Best performer, 2016
• Best Quality performer, 2017
• Long service award, 2019

• Making a True Friend
• Bike Riding
• Playing Cricket

9+ Years, Subject Matter Expert (SME), EXL Services (I) Pvt Ltd, Prudential life insurance company, Noida, Uttar Pradesh, 05/26/14, Monthly review, Prepare billing data, Handling of Team or interaction with the clients, Prepare the productivity reports of agent and other day to day activities, Preparation of work allocation based on Excel files on daily, weekly and monthly basis, Analization, distribution and collation of work allocation on daily basis, Preparation of daily and weekly efficiency and share it with seniors and also with associates, Maintaining day to day work with quality and within given time, Meeting client requirement with 100% quality and within TAT, Preparing weekly and monthly Score Cards, Assist Assistant Manager to create process related reports, Roster for all team members, Provide training for new Team members, Audit Quality Check & Quality Review, Customer Care Executive, Dish TV India Pvt Ltd, Noida, Uttar Pradesh, 01/02/12, 05/22/14, Audit calls, Share update on daily or weekly basis, Pre and post briefing

• Father's Name: Sh. Parmesh Tyagi
• Date of Birth: 02/01/88
• Nationality: Indian
• Marital Status: Married

• Awarded as a top performer in 2014
• Awarded as the Best Q2 and Q3 performer in 2015
• Awarded as the Best Performer in 2016
• Awarded as the Best Quality Performer in 2017
• Awarded the Long Service Award in 2019