Vivek Wagh
Khadakpada
Summary
Dynamic Front Office Associate with proven leadership at Sahara Star and The Fern Residency, adept at enhancing guest satisfaction through effective communication and active listening. Expert in Opera Cloud and PMS Opera systems, I excel in resolving complaints and optimizing check-in/check-out processes, ensuring seamless operations and a memorable experience for all guests.
Overview
5
5
years of professional experience
Work History
Front Office Executive
The Fern Residency
Bhiwandi
03.2025 - Current
- Acquired comprehensive understanding of front office procedures through cross-training in Front Desk operations.
- Contributed to guest complaint resolution and addressed internal account queries regarding transactions.
- Handled prompt check-ins, check-outs, and reservation management with precision.
- Engaged with various operational areas to enhance overall service delivery.
Front Office Associate
Sahara Star
01.2023 - 01.2025
- Managed efficient check-in and check-out processes, ensuring seamless guest experiences
- Oversaw all cash transactions with accuracy and adherence to financial protocols
- Resolved guest complaints promptly and professionally to maintain high satisfaction levels
- Trained and supervised Front Office staff, enforcing operational policies and safety procedures
- Expertly managed Front Office Desk Operations, with advanced proficiency in Opera Cloud and PMS Opera systems
Intern
Radisson Blue Resort and Spa
Karjat
01.2021 - 01.2022
- Front Office
- Housekeeping
- Kitchen
- Food & beverages
Education
Bachelor of Science - Hotel Management
ITM INSTITUTE OF HOTEL MANAGEMENT
Nerul , Navi Mumbai01.2023
HSC -
S H Jondhale
Dombivali01.2020
Skills
- Communication skills
- Leadership abilities
- Disaster management expertise
- Active listening
Timeline
Front Office Executive
The Fern Residency
03.2025 - Current
Front Office Associate
Sahara Star
01.2023 - 01.2025
Intern
Radisson Blue Resort and Spa
01.2021 - 01.2022
Bachelor of Science - Hotel Management
ITM INSTITUTE OF HOTEL MANAGEMENT
HSC -
S H Jondhale
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