

Objectives: Seeking a challenging opportunity in an organization to excel and grow along with the organization by utilizing my knowledge and acquired skills towards fulfillment of organizational vision dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
As the Scheduling Specialist we will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.
Primary Responsibilities:
Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate .
Connecting right party contact
Team handling
Strong verbal and written communication
Time management
Flexible and versatile
Ability to work under pressure
Integrity
Customer service
Problem-solving
Adaptability and flexibility
Customer relations
Critical thinking
Product knowledge