Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Profile - Objectives
Timeline
Generic
Vivek Xavier

Vivek Xavier

Customer service representative
Bangalore

Summary

Objectives: Seeking a challenging opportunity in an organization to excel and grow along with the organization by utilizing my knowledge and acquired skills towards fulfillment of organizational vision dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience
1
1
Language

Work History

Clinical Admin Coord Sr

Optum
09.2022 - Current

As the Scheduling Specialist we will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

Primary Responsibilities:

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate .

Title Curative Specialist

Avanze-Group
11.2021 - 08.2022
  • Reviewing Title Commitments: They examine title commitments to identify any vested interests, or defects, that may affect property ownership.
  • Obtaining Necessary Documents: Specialists gather all required documentation to support the resolution of title issues, such as deeds, liens, and other legal instruments.
  • Updating Foreclosure Information: They ensure that all foreclosure details are current, and accurately reflected in the title records.
  • Communicating with title vendors: Maintaining clear communication with title vendors and other stakeholders is essential to facilitate the resolution process.

Customer Service Representative

Global Dial
01.2014 - 01.2020

Connecting right party contact

Customer service representative

Trans Genez
01.2013 - 01.2014

Education

Bachelor of Commerce -

Rabindranath Tagore University
05.2001 -

Skills

Team handling

Strong verbal and written communication

Time management

Flexible and versatile

Ability to work under pressure

Integrity

Customer service

Problem-solving

Adaptability and flexibility

Customer relations

Critical thinking

Product knowledge

Interests

Driving
Swimming
Cooking

Personal Information

  • Date of Birth: 07/23/89
  • Gender: Male
  • Nationality: Indian

Profile - Objectives

Seeking a challenging opportunity in an organization to excel and grow along with the organization by utilizing my knowledge and acquired skills towards fulfillment of organizational vision.

Timeline

Clinical Admin Coord Sr

Optum
09.2022 - Current

Title Curative Specialist

Avanze-Group
11.2021 - 08.2022

Customer Service Representative

Global Dial
01.2014 - 01.2020

Customer service representative

Trans Genez
01.2013 - 01.2014

Bachelor of Commerce -

Rabindranath Tagore University
05.2001 -
Vivek XavierCustomer service representative