Vivek Yadav
Azamgarh
Summary
High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.
Overview
10
10
years of professional experience
Work History
Junior Executive
Kellton Tech Solutions Ltd
Azamgarh
03.2024 - Current
- Provided administrative support to executive management team.
- Researched potential vendors and suppliers for cost savings opportunities.
- Maintained strong relationships with clients by providing exceptional customer service.
- Managed customer inquiries through phone calls, emails, or face-to-face interactions.
Collections Agent
Hdb Financial Services Ltd
Azamgarh
12.2020 - 01.2024
- Provided guidance on legal matters concerning collection procedures.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Prepared reports summarizing collection activity for management review.
- Resolved complex issues that arose during the collections process.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Worked closely with external vendors related to collection efforts.
- Updated account status records and collection efforts.
- Identified past due accounts and contacted account holders to arrange payment.
Collections Agent
Indusind Bank Ltd
Azamgarh
11.2019 - 11.2020
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Conducted skip-tracing activities to locate delinquent customers.
- Provided guidance on legal matters concerning collection procedures.
Sales Officer
Indusind Bank Ltd
Azamgarh
10.2014 - 01.2016
- Developed strategies to increase sales and market share.
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Analyzed customer feedback to improve product offerings.
- Prepared weekly reports summarizing current sales performance metrics.
Education
Bachelor of Arts -
VBSPU
Azamgarh07-2019
Intermediate -
Up Board
Azamgarh06-2013
High School Diploma -
Up Board
Azamgarh06-2011
Skills
- Collections regulatory guidelines
- Delinquent account management
- Repayment negotiations
- Collections process improvement
- Debt management
- Financial Reporting
- Recovery techniques specialist
- Account Management
- Records Maintenance
- Relationship Building
- Sales experience
- Risk Management
- Team Oversight
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Junior Executive
Kellton Tech Solutions Ltd
03.2024 - Current
Collections Agent
Hdb Financial Services Ltd
12.2020 - 01.2024
Collections Agent
Indusind Bank Ltd
11.2019 - 11.2020
Sales Officer
Indusind Bank Ltd
10.2014 - 01.2016
Bachelor of Arts -
VBSPU
Intermediate -
Up Board
High School Diploma -
Up Board
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