VIVIAN EMANUEL MENEZES
Mumbai
Summary
Dynamic Restaurant Manager with a proven track record at MSC Cruises, excelling in team building and customer service. Skilled in inventory control and compliance with health regulations, I have consistently improved operational efficiency and guest satisfaction, driving financial success while fostering a collaborative work environment.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
MSC Cruises
Mumbai
01.2013 - Current
- Managing food and beverage operations within budget and to the highest standards
- Leading my team by creating teamwork and a good working environment
- Make necessary improvements, identify guest needs and respond proactively by anticipating to all their needs
- Comply with all the Health and Safety regulations
- Report on management Regarding sales results and productivity and help meet financial targets
- Working knowledge of various computer software programs (M.S.OFFICE, SILVERWHERE, FIDELIO AND OTALIO
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw food preparation, production and presentation according to quality standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Waiter and Assistant Food Manager (Trainee)
Royal Caribbean International
01.2004 - 01.2010
Kitchen Utility
P&O Cruises
01.2001 - 01.2003
F & B Associate
JW Marriott Hotel
Mumbai
01.2000 - 01.2001
Apprentice
Taj Mahal Hotel
Mumbai
01.1998 - 01.2000
Education
Diploma - Hotel management
I.I.T.C.
09.1998
H.S.C -
ST ANDREWS COLLEGE BANDRA
01.1997
S.S.C -
ST ANTHONYS HIGH SCHOOL MALAD
01.1995
Skills
- Microsoft Word
- Staff training
- Inventory control
- Health regulations
- Customer service
- Team building
- Time management
- Problem solving
- Excel
- Time Management
- Customer Service
- Communication
Stcw Courses - Indos Number
12HL7255
S.I.D. DETAILS
NO-M3160111
D.O.I -2/01/2021
D.O.E -2/01/2031
Accomplishments
- Royal Caribbean Achievement Certificate for successfully completing a detailed Course on U.S.P.H guidelines
- Basic food and hygiene certificate
- Successfully completed H.A.C.C.P COURSE from International cruises culinary academy Pvt Ltd
- Successfully completed covid-19 contact tracing course online from JOHN HOPKINS UNIVERSITY
Covid Vaccination
06/04/21, 07/23/21, 01/23/22
USA C1d Visa
06/01/22, 05/23/27
Indian Cdc Details
MUM 368583, Mumbai, Maharashtra, 02/27/29
Personal Information
- Passport Number: P6137034
- Date of Birth: 11/26/79
Panama Cdc
PA0435821
D.O.I- 04/09/2023
D.O.E - 23/08/2028
Timeline
Restaurant Manager
MSC Cruises
01.2013 - Current
Waiter and Assistant Food Manager (Trainee)
Royal Caribbean International
01.2004 - 01.2010
Kitchen Utility
P&O Cruises
01.2001 - 01.2003
F & B Associate
JW Marriott Hotel
01.2000 - 01.2001
Apprentice
Taj Mahal Hotel
01.1998 - 01.2000
Diploma - Hotel management
I.I.T.C.
H.S.C -
ST ANDREWS COLLEGE BANDRA
S.S.C -
ST ANTHONYS HIGH SCHOOL MALAD
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