Advanced Excel & Power point
Vivien Butcher
Senior Process Expert
Chennai
Summary
Expert in data analytics, task prioritization and different inventory technologies for four years. Attention to detail and background in merchandise allocation. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Process Expert
Maersk
Chennai, India
04.2019 - Current
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Monitored and tracked user progress to identify improvement opportunities.
- Arrest Revenue leakage by 80% looking for opportunities by running proactive reports
- Been a focal for Europe Region countries and collaborated with 3 different teams to standardize and migrated processes successfully.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Created and automated data visualizations to present insights and tell compelling stories .
Special Service Clerk
British Airways
Chennai, India
07.2016 - 12.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Handling of MHB and liaison with GHA team
Corporate Quality Officer
Air Asia India
Bengaluru, India
09.2014 - 12.2015
- Drafted technical documents such as deviation reports, testing protocol and trend analyses as per Standard Operating Procedure.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Customer Service Officer
IndiGo
Chennai, India
08.2013 - 08.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Understood FAA, TSA and airport regulations and verified compliance.
Education
Bachelor of Arts - History And Tourism
Stella Maris College
Chennai, India 04.2010 -
Skills
Workflow Design
Operational Excellence
Data Analysis & Data Validation
Data Warehousing
Accomplishments
- Received Star Award 3 Times for bringing excellent solution to the existing problems in process.
- Lead 4 Agile Projects that results simplification in process and efforts reduction for business
- Improved relationship with key Stakeholders in Maersk by developing a unique business intelligence solution to meet complex requirements from customers.
Software
Microsoft Power Bi & Power Apps
SQL - Structured Query Language
Certification
Microsoft Certified : Data Analyst
Interests
Adventurous Travel
Mentoring
Timeline
Train-The-Trainer Certification
04-2024
Microsoft Certified : Data Analyst
12-2023
IATA ( Institute of Airlines and Travel Agencies)
08-2023
Senior Process Expert
Maersk
04.2019 - Current
Special Service Clerk
British Airways
07.2016 - 12.2018
Corporate Quality Officer
Air Asia India
09.2014 - 12.2015
Customer Service Officer
IndiGo
08.2013 - 08.2014
Bachelor of Arts - History And Tourism
Stella Maris College
04.2010 -