V.RAJESH
REGIONAL SERVICE HEAD
CHENNAI
Summary
Successful Customer Service Professional, Team Management and involving TPCP Sales with 24+ years of experience in Automobile Ancillary Company
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
3
3
Languages
6
6
Certifications
26
26
years of professional experience
Work History
Service Engineer
Exide Industries Ltd.
05.2008 - Current
- Handled Salem, Dharmapuri, Krishnagiri and Namakkal Districts
- Handled Coimbatore, Erode, Tirupur and Nilgris Districts
- Handled Salem and Namakkal Districts
- Handled 19 Districts
- Handled Karnataka – State Head
- Handling 19 Districts
- Currently handling of Tamil Nadu & Pondicherry State and managing Entire Service Team of Branch Service In-charges, HUPS Service Technicians, Service Technicians, 1.0 Service Technicians and FRs. (Total no of Reportees – 7 and Third party manpower – 64)
- Maintain Service budget to reach Company related goals, while optimizing Customer satisfaction. Evaluating performance metrics for processes, people and systems and implementing successful solutions.
- Responsible for workload balancing which includes training, vacations, and all other non-customer activities. Responsible for personnel reviews, staffing, and assignments. And Responsible for approval of reimbursement expenses, mileage reimbursement, and payroll hours.
- Overseeing the operations of Spoke Service station and periodical Service Audit. Preparing performance reports for presentation to upper administration, Organizing and implementing training programs for staffs in the entire region and Ensuring that all branches to follow safety, health, rules and regulations.
- As a Regional Service Head, assisting the Spoke Branch Service In-charges for resolving their technical doubts. Involving TPCP Sales and achieving the desirable targets.
- Providing feedback on quality of product through Cut open analysis to the factory technical team.
- Improving Customer satisfaction levels across service touch points, ensure prompt, polite and efficient contact with potential and existing Customers.
- Ability to generating a variety of reports and presentations displaying regional performance and Strong customer service skills in the areas of handling disputes and treating customers with care.
- Upholding company standards of excellence and service, guaranteeing quality performance and Collaborating with marketing team for the planning of Service Camps and Storming activity. Cost Reduction for all Service operations.
- Managing all external service providers and review yearly contracts as needed to be able to maximize profitability. Ability to communicate effectively with senior management and other departments.
- Monitoring all Service Transformation Projects S1.0, S2.0 Batmobile and HUPS Home Service in digital platform.
- Monitoring RTS, Telecom, IUPS complaints for timely closing and achieve the desirable TAT.
Sr. Service Engineer
Exide Industries Ltd.
01.2012 - 04.2020
Service Engineer
Exide Industries Ltd.
05.2008 - 12.2011
Member Service Representative
Indus BPO Services Pvt Ltd.
09.2006 - 05.2008
- Ensuring 100% resolution of Members query related to Health Care Insurance, US members.
- Maintaining the Good relationship with US Client as well as member.
- Co-ordinate with US hospitals and facilities to provide the good service to the members by Personal-Professional-Proactive manner.
- Co-ordinate with Support Teams for getting the claims on behalf of members.
- 24 X 6 online, Voice and offline support to the Client. Follow up calls for each and every clients who involved artwork and design industry.
- Regular follow ups through mails and courtesy calls.
- Preparing MIS report and submit to the Management.
Member Service Representative
Indus BPO Services Pvt Ltd.
09.2006 - 05.2008
- Health Care Process – US Client
- Ensuring 100% resolution of Members query related to Health Care Insurance, US members.
- Maintaining the Good relationship with US Client as well as member.
- Co-ordinate with US hospitals and facilities to provide the good service to the members by Personal-Professional-Proactive manner.
- Co-ordinate with Support Teams for getting the claims on behalf of members.
- Graphic Designing Services
- 24 X 6 online, Voice and offline support to the Client. Follow up calls for each and every clients who involved artwork and design industry.
- Regular follow ups through mails and courtesy calls.
- Preparing MIS report and submit to the Management.
Concierge Executive (Gr.III)
LesConciderges Life Care Services Pvt. Ltd.
11.2005 - 09.2006
- Establish and monitor timely services and deliver to the MNC employees.
- Providing various types of services to the Company's employees for their Travel, errands, reference services, Government related jobs, payment of bills and personal needs.
- Preparation of MIS report and resolution of employees queries.
Concierge Executive (Gr.III)
LesConcierges Life Care Services Pvt. Ltd.
11.2005 - 09.2006
- Lesconcierges Services
- Establish and monitor timely services and deliver to the MNC employees.
- Providing various types of services to the Company’s employees for their Travel, errands, reference services, Government related jobs, payment of bills and personal needs.
- Preparation of MIS report and resolution of employees queries.
Service - MSR (Off Role)
Exide Industries Ltd.
06.2000 - 11.2005
- Monitoring and controlling Bat mobile Service as a Controller.
- Providing Technical Training to the team when required and serve as technical mentor to team members.
- Regular follow ups to the Customers, dealers and OEM dealers regarding service and preparing the MIS on monthly basis.
- Co-ordinate with internal auditors for smooth completion of audit and support to Service Engineer. Supporting to Service Engineer for warranty claim adjudication and creation of CRNs, making FOC bills in SAP system.
- Trouble shooting of the product (battery) and the Vehicle.
Service – MSR (Off Role)
Exide Industries Ltd.
06.2000 - 11.2005
- Service & Batmobile Operation
- Monitoring and controlling Bat mobile Service as a Controller.
- Providing Technical Training to the team when required and serve as technical mentor to team members
- Regular follow ups to the Customers, dealers and OEM dealers regarding service and preparing the MIS on monthly basis.
- Co-ordinate with internal auditors for smooth completion of audit and support to Service Engineer. Supporting to Service Engineer for warranty claim adjudication and creation of CRNs, making FOC bills in SAP system.
- Trouble shooting of the product (battery) and the Vehicle.
Education
Master of Science - Environmental Sciences
Bharathiar University
Coimbatore06-2019
Bachelor of Science - Mathematics
Madras University
Chennai12-2016
Master of Business Administration - Technology Management
Bharathiar University
Coimbatore01-2016
Bachelor of Engineering - Mechanical
V.M.K.V. Engineering College
Salem04-2014
Diploma - Mechanical Engineering
Central Polytechnic
Chennai06-2000
Higher Secondary Course - Maths Group
Karnataka Sangha Higher Secondary School
Chennai05-1997
Secondary School Leaving Certificate - SSLC
Assumption High School
Chennai06-1995
Skills
Complaint Resolution & Effective Communication
Team Handling & Training
Cost Reduction Strategies & Waste Elimination
Patience & Empathy
Ability to Keep Calm in Stressful Situations
Problem Solving, Leadership Skills
Product / Service Knowledge/ TPCP Sales
Management Skills
Accomplishments
- Achieved 'You Did IT' (YDI) award in all Quarters
- Recognized as a Service Representative for Hosur factory technical team from 2015 to 2019
- Certificate of Appreciation received for the month of July 2006 from Lesconcierges
Certification
C.N.C. Machines Programming and Practice, Central Polytechnic, Chennai, 2000
Personal Information
- Passport Number: T3803418
- Citizenship: Indian
- Father's Name: S.Viswanathan
- Date of Birth: 22 February 1979
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- ID Type: Passport
- ID Number: T3803418
Passport Valid Until
2029-04-11
Timeline
Sr. Service Engineer
Exide Industries Ltd.
01.2012 - 04.2020
Service Engineer
Exide Industries Ltd.
05.2008 - Current
Service Engineer
Exide Industries Ltd.
05.2008 - 12.2011
Member Service Representative
Indus BPO Services Pvt Ltd.
09.2006 - 05.2008
Member Service Representative
Indus BPO Services Pvt Ltd.
09.2006 - 05.2008
Concierge Executive (Gr.III)
LesConciderges Life Care Services Pvt. Ltd.
11.2005 - 09.2006
Concierge Executive (Gr.III)
LesConcierges Life Care Services Pvt. Ltd.
11.2005 - 09.2006
Service - MSR (Off Role)
Exide Industries Ltd.
06.2000 - 11.2005
Service – MSR (Off Role)
Exide Industries Ltd.
06.2000 - 11.2005
Bachelor of Science - Mathematics
Madras University
Master of Science - Environmental Sciences
Bharathiar University
Master of Business Administration - Technology Management
Bharathiar University
Bachelor of Engineering - Mechanical
V.M.K.V. Engineering College
Diploma - Mechanical Engineering
Central Polytechnic
Higher Secondary Course - Maths Group
Karnataka Sangha Higher Secondary School
Secondary School Leaving Certificate - SSLC
Assumption High School