V SARAVANA PANDIAN
Senior Team Leader (BPO)
Chennai
Summary
Team Leader experienced in directing activities of work groups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networked, and consensus builder.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Senior Team Leader
HCL TECH
03.2024 - Current
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results
- Set clear team goals and delegated tasks and set deadlines
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation
Team Leader
HCL TECH
05.2022 - 02.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Senior Customer Service Executive
HCL TECH
08.2018 - 04.2022
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately
Business Process Lead
TATA CONSULTANCY SERVICES
08.2016 - 05.2017
- Enhanced cross-functional collaboration, fostering a culture of open communication and teamwork
Senior Process Executive
TATA CONSULTANCY SERVICES
08.2013 - 07.2015
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices
Process Executive
TATA CONSULTANCY SERVICES
8 2010 - 7 2013
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
Education
Bachelor of Arts - Corporate Secretaryship
DG Vaishnav College
Chennai, India 01.2007 - 04.2010
Bachelor of Arts - Accounting And Finance
KCS Nadar Hr. Sec School
Chennai, India 01.2005 - 04.2007
High School Diploma -
RPC Matric. Hr. Sec. School
Chennai, India 01.2004 - 04.2005
Skills
Strategic Planning
Team Development
Conflict Management
Delegation
Client Service
Teamwork and Collaboration
Customer service
Motivational Skills
Retail Inventory Management
People Management
Performance Improvement
Coaching and Mentoring
Accomplishments
- Received Nielsen Gold Award twice for being consistent performer for 3 months.
- Won 6 times star performer award for achieving the Target on a monthly basis.
- Was a part of the team that achieved the renowned Disha Award, for being identified & certified as a pilot “DRONA” (SME) member in the year 2016.
- Won the achievers league award 2022 for getting 4 consecutive top ratings
- Won the best HR sparks award for both 2022 and 2023
- Won the best team leader for 2023
Roles And Responsibilities
Business consultant role for TCS representing AC Nielsen Company. Hands on experience in end-to-end Market Research for The Nielsen Company. Providing the current sales trend to the client of their competitors and maintain their database on a monthly basis. Handling end-to-end business requirements for the client. Support our client relations team with proposals, conference calls, etc. from time to time., Worked in US Healthcare handling the Payor change of patient to ensure appropriate insurance company are tied up with patients. Working with payors to get the medical bills paid on time for the services we provided. Taking care of the supply chain management across US and maintain the inventory to meet the demand and supply on timely basis. Taking care of 6 distribution centers across the country owned by each planner to ensure the end customers are fulfilled with their requirements on time. Setting up demand in priority to ensure proper flow of inventory taking place. Working with supplier to follow up on purchase orders and shipment to ensure the delivery are in made with in TAT.
Personal Information
- Pan Number: CXRPS2037R
- Father's Name: Mr P.Veermarthandan
- Date of Birth: 10/17/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Skillssets
- Excellent communication skills with a focus on customer service.
- People Management, Team Player & Builder.
- Writing up engaging, informative and well-organized presentations.
- Can manage a flexible work schedule to accommodate different time zones.
- Presentation and Multitasking Skills.
- Proficient in Microsoft Office Packages.
- Inspiring colleagues to attain goals and pursue excellence.
- Being a best example for Fresher’s.
- Acting has an HR Catalyst working closely with HR’s to engage associates in many corporate events.
- Volunteering in companies’ initiatives like Fit For Life & Purpose For Life Activities.
Trainingsundergone
- Developing Self excellence
- Leadership skills
Extracurricular Activities
Spoc for Fit for Life and Purpose for Life for TCS BPS and a HR Catalyst. Headed the purpose for life activity – where I took around 25 associates from CDS to Blue Cross India in the month of January. Worked closely with Chennai one HR team during the Navarathri special and conducted floor events for a week across ODC's. I was acting as a coach and trainer for events such as KHO-KHO, Women's Cricket and Throw ball during the Olympiad 2016. Driving YOGA session across Nielsen and successfully completed 7 sessions so far. Identifying players for corporate matches. Attended Basic First Aid awareness session via Safety First in Apollo Specialists Hospital (OMR). Won the Best Catalyst award in Chennai One during a Pulse session conducted at Chennai One. Played volunteer role in the Brisk Walking session conducted exclusively for CDS before Chennai flood. Worked as an Admin Spoc whenever BCP was initiated for CDS.
Timeline
Senior Team Leader
HCL TECH
03.2024 - Current
Team Leader
HCL TECH
05.2022 - 02.2024
Senior Customer Service Executive
HCL TECH
08.2018 - 04.2022
Business Process Lead
TATA CONSULTANCY SERVICES
08.2016 - 05.2017
Senior Process Executive
TATA CONSULTANCY SERVICES
08.2013 - 07.2015
Bachelor of Arts - Corporate Secretaryship
DG Vaishnav College
01.2007 - 04.2010
Bachelor of Arts - Accounting And Finance
KCS Nadar Hr. Sec School
01.2005 - 04.2007
High School Diploma -
RPC Matric. Hr. Sec. School
01.2004 - 04.2005
Process Executive
TATA CONSULTANCY SERVICES
8 2010 - 7 2013