Vuppala Sai Krishna
Technical Support Executive
Hyderabad
Summary
Energetically driven Technical Support Associate with a proven track record at Tech Mahindra, adept in troubleshooting and customer support. Excelled in resolving complex technical issues, enhancing customer satisfaction, and collaborating effectively with cross-functional teams.exceptional team collaboration. Achieved a significant improvement in issue resolution times.
Overview
6
6
years of professional experience
Work History
Technical Support Associate
Tech Mahindra
01.2020 - Current
- Respond to customer technical problems/issues related to hardware or networking via chat/phone
- Using troubleshooting techniques and tools to resolve the customer issues on time handling complex customer scenarios, documenting conversation and adhere to the policies of the company to ensure security of the customer
- Installation & configuration of a company's computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Logging the queries of customers and employees
- Analysis of call logs in order to discover any underlying issues or trends
- Diagnosing and solving hardware or software faults
- Testing and evaluating new technology
- Performing electrical safety checks on the company's computer equipment
- Responding to call-outs in a timely fashion
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Digital Interaction Advisor
[24]7.ai
10.2018 - 12.2019
- Provide Customer Service for electronic products such as high definition, consumer goods, and smart-phones and tablets
- Provide technical assistance through web-chat and email-based communication tools
- Collaborating with team members and cross functional teams as per business need
- Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
Education
Bachelor's Degree (B'tech) - undefined
JNTUH
Skills
MS Office Suite (Excel, word, PowerPoint)
Timeline
Technical Support Associate
Tech Mahindra
01.2020 - Current
Digital Interaction Advisor
[24]7.ai
10.2018 - 12.2019
Bachelor's Degree (B'tech) - undefined
JNTUH
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