VYANKATESH DHANANJAY PAI
Dombivli east
Summary
Dynamic Food & Beverage Executive with a proven track record at The Westin Mumbai Powai Lake, enhancing team performance and customer satisfaction. Excelled in interpersonal communication and staff leadership, significantly improving operational processes. Skilled in detail-oriented approaches, adept at resolving customer complaints efficiently, underscoring a commitment to excellence and collaborative teamwork.
Overview
4
4
years of professional experience
Work History
Food & Beverage Executive
The Westin Mumbai Powai Lake
Mumbai
05.2023 - Current
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained new employees to perform duties.
Guest Service Associate
The Leela Mumbai
Mumbai
03.2022 - 05.2023
- Welcoming and greeting guests when entering and leaving.
- Listening to guests requirements and communicating with the concerned person.
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Taking table orders and assisting the server and kitchen staff.
Team Leader
Sonali Pride of Dining Restaurant
Mumbai
06.2021 - 02.2022
- Monitoring and ensuring optimal cleanliness, sanitation for all growth oriented organizational projects.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Education
Bachelor of Science - Hospitality
University of Mumbai
ITM Institute of Hotel Management, Mumbai05.2021
Skills
- Proficient in Interpersonal Communication
- Collaborative Teamwork
- Detail-Oriented Approach
- Staff leadership
Personal Information
- Date of Birth: 19/07/2000
- Gender: Male
Accomplishments
- Guest Voice Winner
November 2023
LANGUAGES
- English
- Hindi
- Marathi
Timeline
Food & Beverage Executive
The Westin Mumbai Powai Lake
05.2023 - Current
Guest Service Associate
The Leela Mumbai
03.2022 - 05.2023
Team Leader
Sonali Pride of Dining Restaurant
06.2021 - 02.2022
Bachelor of Science - Hospitality
University of Mumbai
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