Wajahat Aslam
Srinagar
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
Axis Bank
07.2022 - 07.2023
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased branch revenue by [Percentage]% through [Process].
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
Personal Banker
HDFC BANK
08.2015 - 07.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Activated new accounts and issued customer identification numbers.
Retail Store Manager
SSIPL
08.2014 - 08.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
AR Analyst
ACCRETIVE HEALTH
12.2013 - 07.2014
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
Claims Associate
CONCENTRIX
09.2012 - 12.2013
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Developed and implemented strategies to improve claim processes.
Education
MBA - Finance
Global Business School & Research Centre
PUNE04.2012
Skills
- Customer Relationship Management
- Customer Service
- Team Leadership
- Sales Strategies
- Risk Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Cricket and Football
I love to Play Cricket and Football.
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Manager
Axis Bank
07.2022 - 07.2023
Personal Banker
HDFC BANK
08.2015 - 07.2022
Retail Store Manager
SSIPL
08.2014 - 08.2015
AR Analyst
ACCRETIVE HEALTH
12.2013 - 07.2014
Claims Associate
CONCENTRIX
09.2012 - 12.2013
MBA - Finance
Global Business School & Research Centre
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