Summary
Overview
Work History
Education
Skills
Timeline
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Walston Dias

Mumbai

Summary

Dynamic Business Development Executive with a proven track record at Zell Education, skilled in lead generation and client relationship management. Adept at crafting revenue growth strategies and fostering partnerships, I excel in problem-solving and communication, driving significant business opportunities and enhancing customer engagement.

Overview

5
5
years of professional experience

Work History

Business Development Executive

Zell education
Mumbai
06.2023 - 03.2024
  • Conducted market research and identified potential business opportunities.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Collaborated with internal teams to develop tailored solutions for clients' needs.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Support Executive

Fno Tech, Marketwolf
Mumbai
09.2022 - 06.2023
  • Listened to customers' questions and concerns to provide answers or responses.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

Immigration Consultant

Y Axis Overseas Careers
Mumbai
01.2022 - 09.2022
  • Managed communication channels to deliver exceptional service and consultation on immigration inquiries.
  • Collaborated with outside counsel to interpret and apply complex immigration policies.
  • Explained visa rules and regulations ensuring compliance with Department of Labor standards.
  • Educated immigrants on laws, community resources, and options through partnerships with public and private agencies.

Administrative Assistant

Middlesex University Dubai
dubai
11.2018 - 04.2020
  • Entered data into system and accurately updated customer accounts.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Identified communication channels to set roadmap to distribute information.
  • Conducted research to assist with routine tasks and special projects.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.

Education

BBA - Business Administration And Management

Amity University
India

Bachelor of Science - Psychology And Human Resource Management

Middlesex University Dubai
United Arab Emirates

High School Diploma -

Indian School Al Ghubra
Muscat, Oman

Skills

  • Writing reports
  • Presentation design
  • Social media knowledge
  • Report analysis
  • Business administration
  • Records management
  • Data evaluation
  • Records administration
  • Business development
  • Lead generation
  • Revenue growth strategies
  • Sales strategy
  • Client relationship management
  • Data analysis
  • Problem solving
  • Excellent communicator
  • Sales pipeline management
  • Process improvement
  • Negotiations
  • Relationship building and rapport
  • Excellent listening skills
  • Effective negotiator
  • Excellent sales technique

Timeline

Business Development Executive

Zell education
06.2023 - 03.2024

Customer Support Executive

Fno Tech, Marketwolf
09.2022 - 06.2023

Immigration Consultant

Y Axis Overseas Careers
01.2022 - 09.2022

Administrative Assistant

Middlesex University Dubai
11.2018 - 04.2020

BBA - Business Administration And Management

Amity University

Bachelor of Science - Psychology And Human Resource Management

Middlesex University Dubai

High School Diploma -

Indian School Al Ghubra

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Walston Dias