Wanglar Malinda
New Delhi
Summary
Proven leader in healthcare, adept at staff training and quality assurance, with a history of enhancing team performance at Sitaram Bhartia Institute of Science and Research. Skilled in handling complex customer complaints and improving patient care outcomes. Demonstrates punctuality and a flexible schedule, ensuring high standards of service and operational excellence.
Overview
18
18
years of professional experience
Work History
Nursing Shift Manager/supervisor
Sitaram Bhartia Institute of Science and Research
09.2011 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Staff Nurse
Star Hospital
03.2010 - 05.2011
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Staff Nurse
Jawahar Lal Nehru Navodaya Vidhalaya
08.2009 - 02.2010
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Staff Nurse
Lotus Children Hospital
09.2006 - 06.2009
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
Education
Diploma of Nursing And Midwifery - Nursing
Kasturba School of Nursing
Rajahmundry, India04.2006
GED -
Council of Higher Secondary Education
Manipur05.1998
High School Diploma -
Board of Secondary Education
Manipur05.1996
Skills
Staff Training and Onboarding
Quality Assurance
Inventory Control
Flexible Schedule
Schedule Management
Handling Customer Complaints
Punctual and Reliable
Timeline
Nursing Shift Manager/supervisor
Sitaram Bhartia Institute of Science and Research
09.2011 - Current
Staff Nurse
Star Hospital
03.2010 - 05.2011
Staff Nurse
Jawahar Lal Nehru Navodaya Vidhalaya
08.2009 - 02.2010
Staff Nurse
Lotus Children Hospital
09.2006 - 06.2009
Diploma of Nursing And Midwifery - Nursing
Kasturba School of Nursing
GED -
Council of Higher Secondary Education
High School Diploma -
Board of Secondary Education
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