- Learning different cultures
Waqas Umar
Regional Technical Officer
New Delhi
Summary
Enthusiastic skilled Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Trained and Certified at applying software, business and mathematical abilities to assess data and trends and achieve desired outcome.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Regional Technical Officer
Loreal India Pvt Ltd
New Delhi
2020.03 - Current
- Market Development
- Customer servicing and query resolving of end users/potential customers
- Manage L'Oréal Professionnel Academy in Delhi and Gurgaon
- Intensive networking with internal and external bodies for smooth workflow
- Coordinating with esteemed International and National Hair Care Experts
- Leading and guiding Coordinators’ Team
- Connecting with 50+ team members on regular basis
- Participate in team-building activities to enhance working relationships.
- Data mining, reports preparation and PPTs for all three zones
- Inventory and Vendor management
- Guiding zones regarding reporting and presentation procedures
- Ensuring proper data recording so as to procure accurate figures
- Creating and updating SOP for team
- Preliminary Candidate Interview for Recruitment
- Develop team communications and information for meetings.
- Handle multiple calls per day to address customer inquiries and concerns.
Assistant Manager - Operations
Mahindra & Mahindra Financial Services Ltd
Meerut
2019.07 - 2020.03
- Handling Mahindra Auto Dealership loan sales and collection single handedly
- Pitching to potential customers and executing the loan process
- Handling customers' queries and complaints
- Taking feedback and ensuring proper implementation
- Assisting in marketing strategy creation and advertising initiatives to better promote facility to public.
- Maintaining cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Screening then training successful candidates to prepare them for their job roles
- Tracking employee attendance and punctuality
- Assessing, sharing, monitoring and ensuring progress of two divisions in coordination with HO
- TAT Management
- Quality and team management
- Product development and design
- Competition analysis and breakthrough
Summer Internship
RedQuanta
Mumbai
2018.04 - 2018.06
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and optimized records management strategies to coordinate and protect information.
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Short listed auditors, quality check, shoppers’ payment authorization
- Handled special clients solely
- Recruited and trained new recruits
- Analyzed audit sheets for distinct clients
Education
MBA - Marketing & Finance
Jaipuria Institute of Management
Lucknow, India 2017.06 - 2019.04
BBA - Business Administration And Management
Babu Banarasi Das University
Lucknow, India 2014.04 - 2017.04
Skills
- Customer Relations Specialist
- Flexible and Adaptable
- Multitasking Abilities
- Objection Handling
- Dependable and Responsible
- Caring & Friendly
- Team Management
- Vendor Management
- Project Management
- Negotiation
- Data Analysis
- Purchasing and Procurement
- Event Planning
- Work Flow Planning
- Cost Reduction and Containment
Certification
- Supply Chain Logistics
Interests
- Watching thriller and comedic genres
Timeline
Power BI for Business Intelligence
2022-11
- Social Media Marketing: Strategy and Optimization
2022-03
- Influencer Marketing Foundations
2022-03
- Digital Marketing Foundations
2022-03
- Essentials of Team Collaboration
2022-03
- Supply Chain Logistics
2020-07
Regional Technical Officer
Loreal India Pvt Ltd
2020.03 - Current
Assistant Manager - Operations
Mahindra & Mahindra Financial Services Ltd
2019.07 - 2020.03
Summer Internship
RedQuanta
2018.04 - 2018.06
MBA - Marketing & Finance
Jaipuria Institute of Management
2017.06 - 2019.04
BBA - Business Administration And Management
Babu Banarasi Das University
2014.04 - 2017.04