Warren Cordeiro
Bengaluru
Summary
Senior Engineering and Automation Leader with 19 years of experience delivering AI‑driven automation, analytics, and reliability programs for global enterprises including ADNOC, BP, Sainsbury’s, Flora Food Group, and Banco Sabadell. Proven track record leading cross‑functional engineering, data, product, and operations teams to modernize platforms, reduce manual toil, and improve service reliability in large-scale environments. Skilled in Python, SQL, Power BI, site reliability engineering, and applied AI, with a focus on scalable automation, data‑driven decision making, and enterprise transformation across UAE and international markets.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Development Manager / SRE & Automation Lead
Accenture
02.2010 - Current
Key clients: ADNOC (UAE), BP (UK), Sainsbury’s (UK), Flora Food Group (UK), and Banco Sabadell (Spain).
- Led AI and automation programs for global clients, delivering 20+ production solutions for self‑service, triage, reporting, and reliability, cutting manual effort by 30% and improving key service KPIs.
- Orchestrated cross‑functional initiatives with business, operations, and product teams to analyze contact drivers and performance data, improving deflection and first contact resolution (FCR) across customer-facing platforms.
- Directed a 33‑member global engineering and automation team with a 2M USD annual budget, scaling SRE and automation practices that improved delivery efficiency by 20% and supported multi‑year contract renewals.
- Designed and rolled out SQL and Power BI KPI dashboards, removing manual reporting, cutting reporting time by 25%, and speeding decisions for operations and leadership.
Senior Software Engineer / Database Engineer
Wipro
2007 - 2010
• Supported 24/7 production systems for banking and insurance clients, ensuring database stability.
• Performed SQL migrations and tuning, improving database speed and reliability by up to 30%.
• Worked with application and infrastructure teams to resolve issues and improve system uptime.
Education
Bachelor of Engineering - Telecommunications
Visvesvaraya Technological University (VTU)
Skills
- Generative AI automation
- RPA
- Python
- SQL
- Power BI
- Program management
- Site reliability engineering
- Data analytics
- Stakeholder management
Additional Information
Engineering and Automation Leader | AI, Analytics, Program Management
Availability: 18 February 2026
Relocation: Open to UAE
Target roles: Senior SRE, Platform Engineering Lead, Senior Engineering Manager – Automation & AI
Affiliations
• Delivered AI-powered automation programs, improving case deflection, resolution speed, and operational visibility across support workflows.
• Analyzed real-world operational data to generate insights and convert findings into actionable automation initiatives.
• Managed cross-functional programs spanning engineering, product, data science, and operations teams.
• Drove automation adoption through clear documentation, targeted training, and structured rollout plans.
• Analyzed real-world operational data to generate insights and convert findings into actionable automation initiatives.
• Managed cross-functional programs spanning engineering, product, data science, and operations teams.
• Drove automation adoption through clear documentation, targeted training, and structured rollout plans.
Certification
Certified Scrum Master.
Professional Affiliations
Toastmasters International – Advanced Communicator; focused on leadership communication and public speaking.
Timeline
Development Manager / SRE & Automation Lead
Accenture
02.2010 - Current
Senior Software Engineer / Database Engineer
Wipro
2007 - 2010
Bachelor of Engineering - Telecommunications
Visvesvaraya Technological University (VTU)