Experienced IT and Networking professional with 8 years of expertise. Currently serving as Assistant IT Manager in Srinagar,J&K, providing daily operational support for network infrastructure. Proficient in monitoring, escalating, and troubleshooting issues for Routers and Switches, ensuring seamless functionality. Handling all IT operations and services
Overview
10
10
years of professional experience
Work History
Assistant IT Manager
QUL Fruitwall Farm Installation
Srinagar, J&K
08.2024 - Current
Handling all IT related operations and services
Windows server management
HRMS Management
CRM(Microsoft Dynamics 365) Handling
CCTV Surveillance management
Technical Support to team and Customers
NOC O&M ENGINEER ( Network Engineer - L2 )
Netcon Technologies
08.2023 - 07.2024
Monitoring network engineering performance & ensure system availability and reliability
Managing and Maintaining 6000+ Cisco Routers and Switches through network monitoring tool NMS & Ticket Tool Troubleshooting, Cisco Devices (ASR- 920, ASR-9006)
Working on Trouble Ticketing Tools (TT Tools) manage tickets
Hands on experience on Network monitors Tools (NMS), Trouble Ticketing Tools (TT Tool) & Putty
Maintain SLA and KPI of large MPLS network (6000 remote locations)
Need to engage with customers' issues and resolve them within the SLA
IT Admin
Birla Open Minds
Pampore, J&K
12.2020 - 04.2023
Install, configure, and manage network, ERP Handling, Hardware and Software Troubleshooting, Data Handling, surveillance Management.
Multitasking Abilities
Team Management
Data Management
IT Executive
Ask Me Solutions
Srinagar, J&K
03.2017 - 11.2020
Surveillance Configuration and maintenance, Network management, Troubleshooting, Remote Infrastructure Management
System Admin
IT Support Desk
Bengaluru
01.2016 - 02.2017
Manage IT Service desk, Troubleshooting Software and Hardware Issues
Education
Master of Computer Applications - Computer Science
Electrical QC Engineer at Fundamental installation of Electric works (First fix) Saudi ArabiaElectrical QC Engineer at Fundamental installation of Electric works (First fix) Saudi Arabia