Waseem Naik
Srinagar,J&K
Summary
Experienced IT and Networking professional with 8 years of expertise. Currently serving as Assistant IT Manager in Srinagar,J&K, providing daily operational support for network infrastructure. Proficient in monitoring, escalating, and troubleshooting issues for Routers and Switches, ensuring seamless functionality. Handling all IT operations and services
Overview
10
10
years of professional experience
Work History
Assistant IT Manager
QUL Fruitwall Farm Installation
Srinagar, J&K
08.2024 - Current
- Handling all IT related operations and services
- Windows server management
- HRMS Management
- CRM(Microsoft Dynamics 365) Handling
- CCTV Surveillance management
- Technical Support to team and Customers
NOC O&M ENGINEER ( Network Engineer - L2 )
Netcon Technologies
08.2023 - 07.2024
- Monitoring network engineering performance & ensure system availability and reliability
- Managing and Maintaining 6000+ Cisco Routers and Switches through network monitoring tool NMS & Ticket Tool Troubleshooting, Cisco Devices (ASR- 920, ASR-9006)
- Working on Trouble Ticketing Tools (TT Tools) manage tickets
- Hands on experience on Network monitors Tools (NMS), Trouble Ticketing Tools (TT Tool) & Putty
- Maintain SLA and KPI of large MPLS network (6000 remote locations)
- Need to engage with customers' issues and resolve them within the SLA
IT Admin
Birla Open Minds
Pampore, J&K
12.2020 - 04.2023
- Install, configure, and manage network, ERP Handling, Hardware and Software Troubleshooting, Data Handling, surveillance Management.
- Multitasking Abilities
- Team Management
- Data Management
IT Executive
Ask Me Solutions
Srinagar, J&K
03.2017 - 11.2020
- Surveillance Configuration and maintenance, Network management, Troubleshooting, Remote Infrastructure Management
System Admin
IT Support Desk
Bengaluru
01.2016 - 02.2017
- Manage IT Service desk, Troubleshooting Software and Hardware Issues
Education
Master of Computer Applications - Computer Science
Islamic University of Science And Technology
Bachlor of Computer Science - Computer Science
University of Kashmir
Skills
- Networking
- Software Troubleshooting
- Hardware Troubleshooting
- Windows Server
- IT Admin
- Excel
- Word
- ERP
- CRM (Dynamics 365)
- CCTV Surveillance
- Team Building
Personal Information
Title: IT and Network Manager
Timeline
Assistant IT Manager
QUL Fruitwall Farm Installation
08.2024 - Current
NOC O&M ENGINEER ( Network Engineer - L2 )
Netcon Technologies
08.2023 - 07.2024
IT Admin
Birla Open Minds
12.2020 - 04.2023
IT Executive
Ask Me Solutions
03.2017 - 11.2020
System Admin
IT Support Desk
01.2016 - 02.2017
Master of Computer Applications - Computer Science
Islamic University of Science And Technology
Bachlor of Computer Science - Computer Science
University of Kashmir
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