Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Waseem Naik

Srinagar,J&K

Summary

Experienced IT and Networking professional with 8 years of expertise. Currently serving as Assistant IT Manager in Srinagar,J&K, providing daily operational support for network infrastructure. Proficient in monitoring, escalating, and troubleshooting issues for Routers and Switches, ensuring seamless functionality. Handling all IT operations and services

Overview

10
10
years of professional experience

Work History

Assistant IT Manager

QUL Fruitwall Farm Installation
Srinagar, J&K
08.2024 - Current
  • Handling all IT related operations and services
  • Windows server management
  • HRMS Management
  • CRM(Microsoft Dynamics 365) Handling
  • CCTV Surveillance management
  • Technical Support to team and Customers

NOC O&M ENGINEER ( Network Engineer - L2 )

Netcon Technologies
08.2023 - 07.2024
  • Monitoring network engineering performance & ensure system availability and reliability
  • Managing and Maintaining 6000+ Cisco Routers and Switches through network monitoring tool NMS & Ticket Tool Troubleshooting, Cisco Devices (ASR- 920, ASR-9006)
  • Working on Trouble Ticketing Tools (TT Tools) manage tickets
  • Hands on experience on Network monitors Tools (NMS), Trouble Ticketing Tools (TT Tool) & Putty
  • Maintain SLA and KPI of large MPLS network (6000 remote locations)
  • Need to engage with customers' issues and resolve them within the SLA

IT Admin

Birla Open Minds
Pampore, J&K
12.2020 - 04.2023
  • Install, configure, and manage network, ERP Handling, Hardware and Software Troubleshooting, Data Handling, surveillance Management.
  • Multitasking Abilities
  • Team Management
  • Data Management

IT Executive

Ask Me Solutions
Srinagar, J&K
03.2017 - 11.2020
  • Surveillance Configuration and maintenance, Network management, Troubleshooting, Remote Infrastructure Management

System Admin

IT Support Desk
Bengaluru
01.2016 - 02.2017
  • Manage IT Service desk, Troubleshooting Software and Hardware Issues

Education

Master of Computer Applications - Computer Science

Islamic University of Science And Technology

Bachlor of Computer Science - Computer Science

University of Kashmir

Skills

  • Networking
  • Software Troubleshooting
  • Hardware Troubleshooting
  • Windows Server
  • IT Admin
  • Excel
  • Word
  • ERP
  • CRM (Dynamics 365)
  • CCTV Surveillance
  • Team Building

Websites

Personal Information

Title: IT and Network Manager

Timeline

Assistant IT Manager

QUL Fruitwall Farm Installation
08.2024 - Current

NOC O&M ENGINEER ( Network Engineer - L2 )

Netcon Technologies
08.2023 - 07.2024

IT Admin

Birla Open Minds
12.2020 - 04.2023

IT Executive

Ask Me Solutions
03.2017 - 11.2020

System Admin

IT Support Desk
01.2016 - 02.2017

Master of Computer Applications - Computer Science

Islamic University of Science And Technology

Bachlor of Computer Science - Computer Science

University of Kashmir

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Waseem Naik