WASIM HASHMI
Greater Noida
Summary
Relationship Manager with extensive experience at Silver Arrows Automobiles Pvt Ltd, specializing in client engagement and efficient claims settlement. Proven ability to enhance onboarding processes and promote team collaboration, resulting in increased customer satisfaction and streamlined operations. Expertise in ensuring timely vehicle delivery and maintaining quality standards. Committed to building and sustaining strong business relationships.
Overview
23
23
years of professional experience
Work History
Relationship Manager B&P
Silver Arrows Autombiles Pvt Ltd
Ghaziabad, Sahibabad
10.2018 - Current
Sr Service Advisor
Regent Garage Pvt Ltd
Faridabad
01.2014 - 09.2018
- Facilitated excellent customer service by managing expectations and improving satisfaction.
- Supported B/P advisors in meeting company targets through proactive assistance.
- Prepared estimates and inspected vehicles specifically for major accidents.
- Collaborated with surveyors to settle losses efficiently.
- Ensured high job quality standards through vigilant monitoring on the work floor.
- Guaranteed prompt vehicle delivery to enhance operational effectiveness.
- Established strong client relationships, fostering trust through open communication.
- Guided junior advisors with mentorship on industry best practices and insights.
Asst Works Manager
Apra Auto I Pvt Ltd
Gurgoan
08.2013 - 12.2014
- Company Overview: Dealership Maruti Suzuki I ltd.
- Dealership Maruti Suzuki I ltd.
Sr. Bodyshop Advisor/Bodyshop Coordinator
Espirit Toyota
Delhi
08.2010 - 07.2013
- Company Overview: Dealership Toyota Kirloskar Motors Pvt Ltd.
- Dealership Toyota Kirloskar Motors Pvt Ltd.
Sr. Bodyshop Advisor
Prime Honda
Vaishali
10.2006 - 07.2010
- Company Overview: Dealership of Honda Siel Cars India Ltd.
- Dealership of Honda Siel Cars India Ltd.
Bodyshop Advisor
MGF Hyundai
Okhla
09.2002 - 09.2006
- Company Overview: Dealership of Hyundai Motor India Ltd.
- Dealership of Hyundai Motor India Ltd.
Education
Associate of Arts -
Delhi University
DELHI11-2008
1-Year Certificate Course in Mechanical -
ITI Aligarh
Aligarh07-2002
All India Senior School Certificate Examination -
CBSE
01.2001
All India Secondary School Examination -
CBSE
01.1999
Skills
- Relationship management
- Automotive inspection
- Claims settlement
- Cost estimation
- Quality monitoring
- Onboarding processes
- Team collaboration
- Problem solving
- Time management
- Process improvement
- Conflict resolution
- Business relationship cultivation
Affiliations
- Excellent Achievement Awards as the Best Service Advisor in B&P in Audi Delhi South from April to June and September 2016
- Awarded for Best Relationship Manager B&P in Year 2023.
- Got Merit Certificate for participation in NH Circle Divisional Head level Review 2008 at HSCIL (Honda Siel Cars India Ltd).
- Got Best Performance Certificate for contribution of highest Revenue Generation for the month of Jan 2012 from Espirit Toyota
Personal Information
- Father's Name: Late Mr. Anis Hashmi
- Date of Birth: 07th April 1983
- Nationality: Indian
Timeline
Relationship Manager B&P
Silver Arrows Autombiles Pvt Ltd
10.2018 - Current
Sr Service Advisor
Regent Garage Pvt Ltd
01.2014 - 09.2018
Asst Works Manager
Apra Auto I Pvt Ltd
08.2013 - 12.2014
Sr. Bodyshop Advisor/Bodyshop Coordinator
Espirit Toyota
08.2010 - 07.2013
Sr. Bodyshop Advisor
Prime Honda
10.2006 - 07.2010
Bodyshop Advisor
MGF Hyundai
09.2002 - 09.2006
Associate of Arts -
Delhi University
1-Year Certificate Course in Mechanical -
ITI Aligarh
All India Senior School Certificate Examination -
CBSE
All India Secondary School Examination -
CBSE
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