Wasim Patil
Maven Biztech LLP
1
Language
14
Years of experience
As a passionate and results-driven Customer Success Manager, I specialize in building strong partnerships, identifying growth opportunities, and driving revenue through strategic planning and execution. With 10+ years of experience in Customer Experience, I thrive in fast-paced environments, creating innovative solutions that foster sustainable business growth.
Diligent Customer Success Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Work History
Assistant Manager Operations and Delivery / Customer Success Manager
3 Years 11 Months- Customer Success Manager:
- Identified new business opportunities through market research and competitive analysis.
- Developed and executed business development strategies to drive client acquisition and revenue growth.
- Built and maintained strong client relationships, delivering tailored solutions to meet business needs.
- Prepared and presented proposals, negotiated contracts, and closed high-value deals.
- Collaborated with Marketing, Product, and Operations teams to ensure successful project delivery.
- Tracked sales performance, KPIs, and market trends, providing regular reports to management.
- Represented the company at industry events, expanding professional networks and strategic partnerships.
- Resolved client concerns and implemented retention strategies to strengthen long-term relationships.
- Assessed business risks and identified growth opportunities to support strategic decision-making.
- Mentored junior team members and promoted continuous learning and process improvement.
- Assistant Manager Operations and Delivery:
- Managed day-to-day operations to ensure smooth workflow and operational efficiency.
- Coordinated cross-functional teams to deliver marketing projects on time.
- Acted as the primary liaison between clients and internal teams, ensuring clear communication and client satisfaction.
- Tracked project KPIs and prepared performance reports for management.
- Collaborated with Sales, Marketing, and Creative teams to achieve business objectives.
- Facilitated team meetings to review project progress, challenges, and action plans.
- Identified and implemented process improvements to enhance operational efficiency.
- Developed and maintained Standard Operating Procedures (SOPs).
- Assisted with resource planning and project allocation to optimize team productivity.
- Supported onboarding and training of new team members on operational processes.
- Ensured compliance with company policies and quality standards across operations.
- Communicated project updates and operational progress to stakeholders and leadership.
Senior Process Analyst & Customer Experience Partner
7 Years 4 Months- Managed customer emails and resolved inquiries within SLA timelines.
- Handled priority customer escalations and complex service issues.
- Supported recruitment, onboarding, and training of new team members.
- Drove process improvement initiatives to enhance operational efficiency.
- Served as the primary customer support contact for North and West India.
- Managed shipping operations and order-related customer requests.
- Provided customer support via phone, email, and other communication channels.
- Took ownership of client issues, ensuring timely resolution and customer satisfaction.
- Maintained and updated the knowledge base with documented solutions.
- Conducted team training sessions, huddles, and process update meetings.
- Collaborated with management on process improvements and operational planning.
- Prepared daily, weekly, and monthly performance and operational reports.
Sr. Customer Service Executive
2 Years 2 Months- Managed customer escalations across phone, email, chat, and social media, ensuring timely and effective resolution.
- Delivered exceptional customer support by resolving order, product, and service-related inquiries.
- Monitored service quality, conducted QA reviews, and implemented process improvements to enhance customer satisfaction.
- Trained and mentored new and junior customer service executives on best practices and issue resolution.
- Collaborated with cross-functional teams (Logistics, IT, Sales, Marketing, and Product) to resolve customer issues efficiently.
- Tracked and reported key customer service KPIs, including response time, resolution time, and customer satisfaction.
- Managed high-priority escalations and implemented customer retention strategies to improve loyalty and customer experience.
- Ensured consistent adherence to service standards, policies, and brand guidelines while maintaining high-quality customer interactions.
Education
Bachelor of Commerce
H.S.C
S.S.C
Skills
MS OFFICE: – Word
Excel
Power Point
and Outlook.
Team leadership
Decision-making
Customer service
LANGUAGES KNOWN
English, Hindi, Marathi
PERSONAL INFORMATION
Name: Wasim Patil Date of Birth: 27th December 1986. Sex: Male Marital Status: Married Place: Pune (Wasim Patil)
Timeline
Assistant Manager Operations and Delivery / Customer Success Manager
Maven Biztech LLP
09.2022 - CurrentRead More
Senior Process Analyst & Customer Experience Partner
MAERSK GLOBAL SERVICE CENTRES & MAERSK LINE INDIA PVT LTD.
07.2014 - 11.2021Read More
Sr. Customer Service Executive
Capita
02.2012 - 04.2014Read More
Sanjeevan,Vidhyalaya Panchgani
S.S.C
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Poona College
H.S.C
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Glocal University
Bachelor of Commerce
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