WILFRED MARTIN
Delivery Manager
Bangalore
Summary
Strategic Delivery Leader with 20+ years' experience driving delivery & quality assurance for complex SaaS platforms (Salesforce, Oracle, AWS, Dynamics) and complex critical systems. Proven ability to build global teams, for large programs (50+ integrations), reduce defects by 40%+ through agile transformation, and align risk mitigation with business objectives. Passionate learner (Blockchain, AI) with expertise in global team leadership (US/UK/India).
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services
07.2021 - Current
- Global Delivery for multiple accounts
- Drove QA for multiple strategic programs across finance/education/contact centres, reducing critical defects by 40% via risk-based testing frameworks.
- Account-Managed SIAM framework deployment for critical infrastructure overhaul, establishing governance model and KPIs and prevent high-risk outages through proactive infra-monitoring.
- Established Global QA Community of Practice, driving adoption of unified testing standards and tools across 120+ specialists, resulting in 30% increase in productivity.
- Key contributor to multiple business proposals across cloud migration, SaaS and Education domains, providing QA strategy and risk governance insights that strengthened win rates and secured new revenue.
Manager - Assurance
Tata Consultancy Services
03.2014 - 06.2021
- Built and scaled 15+ member QA team across UK/India for prestigious education client’s strategic Oracle upgrade, establishing risk-based testing strategies that ensured zero business disruption during go-live
- Partnered with global leads to operationalize Scrum rituals and KPIs, enabling 25% faster feature delivery and 100% stakeholder alignment on quality standards.
- Orchestrated QA for Oracle Financials implementation, designing risk-based test protocols that eliminated 100% critical defects
- Managed QA for Adobe AEM platform, leading 10-member team to validate content components and cross-browser testing
Quality Lead/Manager
Thomson Reuters
02.2005 - 02.2014
- Quality Leadership for Multi-Domain Platforms (Finance, E-Commerce, Brokerage Systems)
- Directed QA for critical Salesforce Service Cloud rollout, leading 20-member global team to achieve zero severity-1 defects in production.
- Designed client-specific QA processes for contact centre technology, reducing onboarding time by 40% and improving client satisfaction scores (CSAT) from 82% → 95%.
Education
EPGDM -
T.A. Pai Management Institute
Bangalore01.2009
Bachelor of Commerce -
Bangalore University
Bangalore01.2001
DNIIT -
NIIT
Bangalore01.2001
Skills
- Delivery management, Project Management, Stakeholder management
- SaaS: Salesforce/Service Cloud, Adobe AEM, AWS, Oracle Finance
- QA Technologies: Selenium, Playwright, JIRA, qTest, Postman
- Emerging Tech: Python, AI, Blockchain
Certification
Professional Scrum Master (PSM I), PRINCE2
Accomplishments
- Scaled 0→50-member global QA teams (US/UK/India) via coaching, improving talent retention by 35% through mentorship programs and cross-geo collaboration efficiency
- Built QA capability for a complex and strategic Oracle upgrade program, designing test strategy for 50+ integrations that cut critical defects by 35% and secured 100% business confidence for a $4M program.
- Spearheaded QA delivery for AWS migration of 150+ applications, implementing automated API testing that accelerated release cycles by 30% and saved $150k+ in testing costs.
- Established SIAM governance for an infrastructure modernization program, unifying multiple vendors under standardized controls that reduced SLA breaches by 30% for an UK strategic client.
ADDITIONAL EXPERIENCE
RADIO JOCKEY | CORPORATE MC - AIR – 101.3 FM Rainbow | TCS
Bangalore, India - 2010–2015
- Produced/hosted radio shows for 400K+ listeners, developing crisp storytelling techniques to drive audience engagement.
- Emceed 10+ high-stakes corporate events (town halls, leadership events, sports events), expertly managing C-suite executives, global stakeholders, and technical crews to ensure seamless delivery.
Timeline
Delivery Manager
Tata Consultancy Services
07.2021 - Current
Manager - Assurance
Tata Consultancy Services
03.2014 - 06.2021
Quality Lead/Manager
Thomson Reuters
02.2005 - 02.2014
EPGDM -
T.A. Pai Management Institute
Bachelor of Commerce -
Bangalore University
DNIIT -
NIIT
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