Y. Satish Kumar
Account Manager (Client Relationship and TAT Team)
Hyderabad
Summary
As account manager responsible complete end to end forming and maintaining connections with business clients to drive sales. Responsible for assigned project planning along with client requirements and also people management. As an account Manager supporting majorly Health care, Banking, Financial, State and Local Government clients in USA. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Account Manager
Novo ProSo, Inc.
Hyderabad
12.2019 - Current
- Company Overview: US Based company
- Primary contact for clients, addressing their concerns and ensuring seamless service delivery.
- Collaborate with internal teams (e.g., Sales, marketing, product) to deliver the best outcomes for clients.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- As an account Manager supporting majorly Health care, Banking, Financial, State and Local Government clients in USA.
- Monitor and analyse account performance metrics, identifying areas for improvement.
- Stay informed about industry trends, market developments, and competitor activities.
- Handling client issues and interacting with clients to understand their financial goals and needs.
- Record and manage project related issues and escalation based on priority.
- Lead end to end sales cycle for select accounts and pipeline of opportunities.
- Lead and engagements with ownership of client expectation management, client insight and value capture.
- Work planning and execution, and effective client communication.
- Mentor and motivates team and built trust and confidence through focus on quality and delivery.
- Leads marketing and solving client issues and achieving client objectives.
- Managing consultants and sell and manage the delivery of complex consulting propositions within their area of expertise, based on client requirements.
- Mainly focusing leading team of consultant’s programs and projects by managing quality continuously.
- Project extensions with minimal partner support.
- Continually delivers all consultants in a timely manner like timesheets etc.
- Ensuring and monitoring of teams effectively contribute tools methods and assets, information sources and IP to the knowledge management platform.
- Continuously monitoring consultants to develop and improve policies, procedures etc.
- Managing team career development through use of internal process like training performance assessments.
- Monitor and help talent attrition.
- Major responsibilities like leading a team of consultants and managing quality and internal compliance in day-to-day operations.
- Work with different cross functional teams like understand the business strategy, prioritization functional level status, issues risks, costs etc.
- Mainly maintain and improving communications, content and transparency of information with all clients to demonstrating project management and financial management.
- Monitoring and understanding of client requirements like pipeline, resources, demand etc.
- Working with global IT teams and environment for fast service delivery related key performance indicators.
- Addressing client complaints and providing quick resolution by interacting with cross functional teams.
- Maintaining and building positive relationships with team members through regular and effective communication and creating a positive learning experience for team members.
- Responding to clients inquiries and update clients on daily basis for faster resolution.
- Reviewing account analysis statements monthly to identify pricing inconsistencies like billing errors.
- Continuously checking with clients to ensure satisfaction with placements and address any issues promptly.
- Collaborating closely with sales and recruiting teams and match talent to client needs effectively and efficiently.
- Conducting client meetings to review the performance of the consultants to know the feedback for future hiring need.
- Interacting onboarding candidates to ensure they meet client expectations and also interact with client for their feedback on post placement and work to resolve any concerns to work towards building long term partnerships.
- Follow-up with BGV parties to onboard consultants in time for fast movement of projects.
- Monitoring and maintaining different clients requirements on their portal to onboard consultants quickly based clients requirements.
- US Based company
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Lead Client Management and Scientist In ADL
Dr. Reddy’s Laboratories Pvt. Ltd.
Hyderabad
11.2015 - 12.2019
- Leading pharmaceutical company focused on sustainable healthcare solutions
• Responsible for New project planning and client management
• Ensure quality assurance for all services, processes, and projects meet set quality standards
• Host, conduct and coordinate client/stakeholders meetings as per requirement
• Perform business development activities and establish client contacts for projects
• Managing end-to-end project management activities, including planning, executing, and closing product development - Simultaneously managed several complex projects, meeting all pertinent milestones.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistant Manager (Team Lead) in Analytical Development Laboratory
AET Laboratories Pvt. Ltd.
Hyderabad
09.2008 - 11.2015
- Lead a team to management activities, including initiating, planning, executing, monitoring, controlling, and closing product development.
- Analytical project management including Planning, Execution and coordination with end clients.
- Coordination with FR&D, Project management team, Business development and Supply chain management teams for new analytical product development.
- Responsible for Stability chambers monitoring and analytical related stores.
- Developed new analytical methods to meet the needs of product and process development for Assay, Related substances and Dissolution.
- Solubility studies and preformulation studies.
- Method Validation for formulations and drug substances as per ICH guidelines.
- Analytical method validation for Assay, Related substances, Dissolution, and water content.
- Preparation of Method validation protocols and Method validation reports as per ICH and other Regulatory requirements.
- Finished product analysis and Stability studies for various Formulated products of different dosage forms like Tablets and Capsules.
- Preparation and implementation of standard operation procedures to comply the GMP audits.
- Calibration of all instruments in analytical lab and preparing annual calibration schedule.
- Responsible for monitoring Instruments calibration.
- Handling and maintenance of reference standards and handling and maintenance of working standards.
- Data integrity of documents.
Education
Master in Pharmacy - Pharmaceutical Analysis and Quality assurance
PNRCP College of Pharmacy
HyderabadBachelor in Pharmacy -
SSRCP College of Pharmacy
Timeline
Account Manager
Novo ProSo, Inc.
12.2019 - Current
Lead Client Management and Scientist In ADL
Dr. Reddy’s Laboratories Pvt. Ltd.
11.2015 - 12.2019
Assistant Manager (Team Lead) in Analytical Development Laboratory
AET Laboratories Pvt. Ltd.
09.2008 - 11.2015
Master in Pharmacy - Pharmaceutical Analysis and Quality assurance
PNRCP College of Pharmacy
Bachelor in Pharmacy -
SSRCP College of Pharmacy