Summary
Overview
Work History
Education
Skills
Timeline
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Yaman Yadav

CRM
Rewari

Summary

With 7+ years proven track record, excels as a Customer Relationship Manager in cultivating customer loyalty and retention. Thrives in fast-paced environments, with decisive problem-solving skills to effectively defuse high-pressure situations. Leverages superb analytical skills to proactively enhance customer service processes and consistently receives stellar feedback from satisfied customers.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Relations Manager

Reliance Digital
09.2021 - Current
  • Develop and implement CRM strategies to optimize the sales funnel, improve customer engagement, and increase sales efficiency
  • Lead a team of CRM specialists responsible for managing customer data, implementing CRM software solutions, and providing ongoing support to sales teams
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Sales Associate

Reliance Digital
07.2017 - 08.2021
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Bachelor of Computer Applications -

Swami Vivekananda Subharti University
Meerut, India
09.2020 - 09.2023

Skills

  • Team leadership

  • Data analysis

  • Mail handling

  • MS Office

  • SAP

  • Analytical problem solver

  • Team leadership

Timeline

Customer Relations Manager

Reliance Digital
09.2021 - Current

Bachelor of Computer Applications -

Swami Vivekananda Subharti University
09.2020 - 09.2023

Sales Associate

Reliance Digital
07.2017 - 08.2021

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