Yamini Kulkarni
Pune
Summary
Seasoned operations leader with a proven track record at Legasis Private Limited, adept in process optimization and team management. Excelled in enhancing customer success through strategic workflow management and cross-functional collaboration. Skilled in data analysis and compliance management, I significantly improved operational efficiency and team performance.
Overview
12
12
years of professional experience
Work History
Team Lead – Process & Operations
Legasis Private Limited
Pune
12.2020 - Current
- Manage Large Corporate relationships for the enterprise compliance management platform
- Lead multiple teams - a 5 Member team for a domestic product & 3-member team for an international product
- Act as a product owner for a global compliance management solution and led the product from an early-stage to a market ready solution
- Act as a central point of contact for Escalation management & ensure high customer satisfaction
- Supervise day to day operations along with Query resolution for both clients & employees
- Gather & document client requirements, and liaise with technology team to prioritize product features
- Assist product team in building product roadmap & phase wise roll out based on market feedback
- Conduct client walkthrough sessions & workshops for tools - both pre & post deployment
- Develop & conduct training programs and product learning modules for employees
Manager - Process & Operations
Creativity Info Solutions and Forex Pvt Limited
Pune
02.2020 - 11.2020
- Design, Implement and Improve operational processes in synergy with multiple departments
- Supervise key activities in line with day-to-day operations
- Develop training programs and product learning modules for employees
Senior Executive - Product Management
Multi Commodity Exchange of India Ltd (MCX)
Mumbai
01.2017 - 01.2018
- Manage new product program under metals segment (Non-Ferrous and Ferrous)
- Design key collaterals like Product decks, marketing brochures and other promotional materials
- Conduct research and feasibility studies for new products
- Enhance customer experience through active engagements with Key clients and international stakeholders
- Procure and analyze feedback on existing products to make suitable modifications in the contract
- Publish and maintain documentation & reports required by the regulator from time to time
- Conduct knowledge transfer sessions for products, contracts & trading strategies to key stakeholders – members, industry participants, value chain participants and industry associations
- Track national & international exchanges regularly for developments in the product group
Executive - E Commerce
Browntape Technologies Pvt Ltd
Goa
01.2015 - 01.2016
- Executed opening of Client Accounts on different marketplaces
- Handled listing of the Products on marketplaces via fast lane and slow lane listing
- Developed dynamic pricing strategies for clients to maximize their sales
- Performed regular price and inventory check on Marketplaces for clients
- Conducted compliance related to information needed by marketplaces w.r.t clients
- Maintained the seller ratings/performance of the clients by regular improvisation
Executive - Membership
Multi Commodity Exchange of India Limited (MCX)
Mumbai
01.2014 - 01.2015
- Conducted compliance activities related to Annual Returns submitted by the Members of the Exchange
- Conducted compliances related to Appointment/ Cancellation of registration of an Authorized Person as per the guidelines laid down by the FMC and various circulars issued by the Exchange
- Supervised external team operations & ensured constant achievement of TAT
- Coordinated with Members of the Exchange and Verification of Documentation Process for Annual Returns/ Authorized Person Applications
- Prepared Internal Approval Notes for levying penalty, placing/removal of embargo on Members for non-compliance related to Annual Return submissions
- Ensured compliance related to Prevention of Money Laundering Act (PMLA) by guiding/ coordinating with the Members of the Exchange for Registration of their Reporting Entity, Principal Officer, and Designated Director with the FIU
- Prepare reports in case of any non-compliance by the Members
- Tested specifications related to development of in-house software called e-Xchange for Annual Return module
- Aided middle management in process improvements and took ownership of handholding of Summer trainees
Assistant Manager
Sharekhan Ltd
Goa
01.2013 - 11.2013
- Managed Equity Portfolios of assigned clientele along with active Relationship Management
- Advised Clients about Financial Products based on their Risk Profile
- Responsible for Execution of Trade orders for Clients with regards to Cash and F&O market
Education
MBA - Financial Services
Goa University
Goa04.2013
Bachelors - commerce
S. S. Dempo College of Commerce and Economics - Goa University
03.2011
Skills
- Client Management & Training
- Data analysis and reporting
- Customer Success Management
- Customer Advocacy
- Process Optimization
- Workflow Management
- Cross-Functional Collaboration
- Team Performance Analytics
- Operational Management
- Customer Success
- Software Solutions
- Business Analysis
- Product Analysis
- Team Management & Training
- E-commerce operations
- Compliance Management
- Performance Reporting
Accomplishments
- Helped build an early-stage product into a market ready product offering (Legasis Pvt Ltd).
- Successfully launched World’s First ever Brass deliverable futures contract (MCX Ltd).
- Worked on the launch of Options contract under the metals segment (MCX Ltd).
- Nominated for star performance for the quarter Oct-Dec 2017 (MCX Ltd).
- Successfully Deployed new mechanisms for customer redressal (Browntape Pvt Ltd).
Timeline
Team Lead – Process & Operations
Legasis Private Limited
12.2020 - Current
Manager - Process & Operations
Creativity Info Solutions and Forex Pvt Limited
02.2020 - 11.2020
Senior Executive - Product Management
Multi Commodity Exchange of India Ltd (MCX)
01.2017 - 01.2018
Executive - E Commerce
Browntape Technologies Pvt Ltd
01.2015 - 01.2016
Executive - Membership
Multi Commodity Exchange of India Limited (MCX)
01.2014 - 01.2015
Assistant Manager
Sharekhan Ltd
01.2013 - 11.2013
MBA - Financial Services
Goa University
Bachelors - commerce
S. S. Dempo College of Commerce and Economics - Goa University
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