Yamini Saini

• Interacted with customers and clients to identify business needs and requirements.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

• Spearheaded inventory planning and warehousing for delivery assets; ensured minimum stocking cost and timely dispatch from warehouses
• Led onboarding of women delivery partners

- Increased fleet size by 70%

- Introduced period rest days policy

- Discovered 400+ channels and regularly engaged with 100+ partners for onboarding drives and provision of electric vehicles

- Managed quality, engagement and hygiene of delivery partners

• Refined SOS feature for 2 Lac+ fleet of delivery partners on partner app; identified gaps in the flow and facilitated product changes supported by mock trials and results
• Coordinated with cross functional leaders to improve strategy for premium customers
• Identified limitations in existing model for characterizing premium customers, deep dived into transaction history and built a new model that improved accuracy by 40%
• Conducted successful experiments that developed new insights for growth of premium customers

• Built lasting relationships with clients through outstanding customer service interactions.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Drove the cluster (6 cities) to profitability by facilitating acquisition, branding, innovation in customer offering and strengthening relationship with clients
• Spearheaded 21 city launches for Zomato and aided expansion to 500 cities, with noteworthy achievements during the tenure
• Trained 100+ sales executives and instilled competitiveness that led to overachievement of targets and impeccable hygiene metrics
• Managed pre and post launch operations including product development, acquisition, logistics, client service and customer offering
• 15 out of the 21 cities were launched in Punjab that ended contributing to 35% of state revenue

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Led growth for central delhi with hyperlocal initiatives that increased revenue and added new customers (3x) to the platform
• Trained and led and team of 10+ sales representatives

• Identified and onboarded new organizations as clients and strategic partners
• Conducted product demos and up - selled/ cross - selled to existing/ potential clients
• Penetrated all targeted accounts and radiated sales from client base while maintaining existing client relations