Yanbeni Y. Ovung

I am Yanbeni Y. Ovung, a dedicated and service-driven Guest Relations professional with one year of experience in the hospitality industry. Known for my warm personality, strong communication skills, and attention to detail, I am passionate about creating meaningful guest experiences and ensuring every interaction reflects care and professionalism.

I am now seeking a challenging and rewarding opportunity within a dynamic, high-performing organization where I can further apply my skills, grow professionally, and contribute to delivering service excellence that exceeds guest expectations. Offering excellent interpersonal skills and natural ability to connect with people, with commitment to learning and growing in guest-focused environment. Delivers attention to detail and strong sense of hospitality, with focus on understanding and meeting guest needs. Ready to use and develop communication and problem-solving skills in any role. Professional in guest services, equipped with strong ability to communicate effectively and handle diverse customer needs. Known for fostering collaborative team environment and adapting to changing circumstances to achieve goals. Expertise in conflict resolution, problem-solving, and delivering exceptional service. Highly reliable and focused on creating positive guest experiences. Offering excellent interpersonal skills and natural ability to connect with people, with commitment to learning and growing in guest-focused environment. Delivers attention to detail and strong sense of hospitality, with focus on understanding and meeting guest needs. Ready to use and develop communication and problem-solving skills in any role.

• Recognized as the 'Winning Ways Employee of the Year' twice within the same year and nominated for the award on four occasions, reflecting consistent excellence in guest service.

• One of the top contributors to the hotel’s TripAdvisor reviews, with frequent guest mentions for exceptional service

• Played a key role in achieving the highest Guest Experience score since the hotel’s pre-opening, placing the hotel among the Top 15 InterContinental properties globally.