Summary
Overview
Work History
Education
Skills
Certification
Integrations
Timeline
Generic

Yarragunta Tirumala Tharun

Hyderabad

Summary

A highly skilled and ambitious engineer with extensive experience in software engineering and proficiency in ServiceNow development. Having a strong foundation in programming and design concepts has allowed me to take on any challenges with ease target tables and applied Data Policies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ServiceNow Developer (Associate)

Cognizant Technology Solutions Corp
01.2024 - Current
  • Company Overview: ServiceNow for our client is a suite of innovative cloud-native products for enterprise data management that brings everything necessary for the client into one online platform
  • Teams can work together with the speed, flexibility, and information needed to keep pace in a fast-changing profession
  • Designed and configured CMDB foundation, including base/child tables and parent-child relationships
  • Managed CI classes, hierarchy, and relationships using CMDB Class Manager, Enabled CMDB and Discovery functionality by installing and configuring necessary ITOM plugins
  • Installed, configured, and deployed MID Servers, including live installations and troubleshooting, ensuring seamless communication between ServiceNow and external systems
  • Efficiently ingested data into the CMDB by creating data sources, import sets, and transform maps
  • Configured and executed Discovery schedules, credentials, and the full Discovery lifecycle (Scanning, Classification, Identification, Exploration)
  • Developed Discovery patterns using Probes and Sensors for accurate CI identification
  • Implemented CI identification and reconciliation rules, leveraging Query Builder for data analysis
  • Proactively monitored CMDB data quality using the CMDB Dashboard, addressing completeness, compliance, orphaned CIs, and duplicates
  • Implemented data policies (Retire, Delete, Archive) for effective CI lifecycle management
  • Configured event and alert rules, automating incident creation from alerts and managing live events
  • Configured Application Service Mapping and Discovery to visualize service dependencies
  • ServiceNow for our client is a suite of innovative cloud-native products for enterprise data management that brings everything necessary for the client into one online platform
  • Teams can work together with the speed, flexibility, and information needed to keep pace in a fast-changing profession

ServiceNow Developer (Jr. Software Engineer)

Loan Depot
07.2022 - 01.2024
  • Company Overview: RPA Loan Depot sells mortgage and non-mortgage lending products
  • The company claimed to be the second largest non-bank provider of direct to consumer loans in the United States
  • Worked on various business service processes development using Forms/Lists with various views and Catalog Items, Record producers, Order Guide
  • Worked on creation of Workflows/Flow-Designer which automates the approval process, notifications, tasks, sub-flows
  • Worked on creation of Custom Notifications through Conditions/Events included dynamic mail scripts, email templates and also captured the response through inbound email actions
  • Worked on creation of security rules like ACL's, Query business rules, View Rules, List Controls
  • Worked on Server-side scripting in business rules, script include, UI actions, Run Script, Fix Script
  • Worked on UI Policies, Client scripts, UI Action, UI scripts
  • Worked on creation of Widgets which supports the functionality of application
  • Used Data Source (Transform Map) and Scheduled Data Import to load the data from files to ServiceNow
  • Successfully integrated ServiceNow with various third-party systems and applications utilizing REST, and other web service APIs to ensure smooth and efficient data exchange and interoperability
  • Worked on creation of dashboards with various Reports on custom ServiceNow Tables and default SLA table for the analysis of request status and scheduled reports
  • Worked on incident, problem, change management configurations
  • Worked with Update Set to move the Configurations from developer environment to Testing environment
  • Customizing the Forms, Lists based on the Business Requirement
  • Manage the data with Tables, Import Sets & Update Sets
  • RPA Loan Depot sells mortgage and non-mortgage lending products
  • The company claimed to be the second largest non-bank provider of direct to consumer loans in the United States

Education

Engineering - Electronics and Communication

Vel Tech Dr. R. R. & Dr. S. R. University
Chennai
01.2022

Intermediate - MPC

Narayana Junior College
01.2018

Secondary School Certificate -

Dr kkr's Gowtham School
01.2016

Skills

  • ServiceNow
  • ITSM
  • ITOM
  • Integrations
  • Catalog Items
  • Record Producers
  • Order Guide
  • Client Scripts
  • Server Scripts
  • Glide AJAX
  • Glide Scripting
  • UI Policies
  • UI Actions
  • Notifications
  • Email Scripts
  • Inbound Email Actions
  • Inbound Integration
  • REST APIs
  • Schedules
  • Service Level Agreements
  • Schedule Scripts
  • Script Includes
  • Business Rules
  • Flows Designer
  • Flows
  • Sub-flows
  • Actions
  • Workflows
  • Forms
  • Lists
  • Views
  • Reporting
  • Dashboarding
  • JavaScript
  • HTML
  • CSS

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)

Integrations

  • Successfully implemented bi-directional integrations between ServiceNow and Jira, enabling seamless data synchronization.
  • Developed integrations between ServiceNow instances using e-bonding.
  • Explored and understand the potential of integrating ServiceNow with ChatGPT, including connecting ChatGPT to Virtual Agent for enhanced conversational experiences.

Timeline

ServiceNow Developer (Associate)

Cognizant Technology Solutions Corp
01.2024 - Current

ServiceNow Developer (Jr. Software Engineer)

Loan Depot
07.2022 - 01.2024

Engineering - Electronics and Communication

Vel Tech Dr. R. R. & Dr. S. R. University

Intermediate - MPC

Narayana Junior College

Secondary School Certificate -

Dr kkr's Gowtham School

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Yarragunta Tirumala Tharun